ISP Maintenance Technician II

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

This role is not eligible for immigration sponsorship.

The application window will be open until at least June 1, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.

The Field Operations team is responsible for the installation, maintenance, and repair of residential and small business services. Within GFiber’s Field Operations, the Plant Maintenance team supports wired and wireless customer installation and network construction leading to the growing and maintaining of GFiber networks.

As an Inside Plant (ISP) Maintenance Technician, you will focus on the installation, repair, and maintenance of the GFiber physical plant. You will diagnose and correct all service impacting root causes within the central office, remote terminal and collocation facilities. You will assist vendor partners to develop expertise in the installation, maintenance, and repair of inside plant (ISP) while continuing to provide support for downstream portions of our network infrastructure.

Technical Expertise

• Network Troubleshooting: Ensure continuous residential and small business services by identifying and resolving service-disrupting issues spanning from backbone fiber to the central office or remote terminal equipment within the GFiber network.
• Diagnose and correct issues with inside plant (ISP) network connectivity, including Optical Line Terminals, Optical Switches, Routers, Wireless Radios and their components.
• Troubleshoot and resolve problems related to inside wiring (fiber, ethernet, coaxial, and twisted pair cabling), powering systems (including DC power plants, UPS, etc.), and network devices (media gateways, modems, routers, switches).
• Network Infrastructure: Install, restore, or maintain Central Office facilities and monitoring equipment; install, restore, or maintain Wireless Radios and supporting equipment; install and test Optical Line Terminals, Optical Switches, and routers; make cross connects in telecom spaces; perform installation/construction duties, maintenance, and troubleshooting of cabling and network devices.

Customer Service

• Navigate complex customer interactions with exceptional client service, professionalism, and thoroughness.
• Communicate effectively with internal colleagues and external customers.
• Cultivate relationships with suppliers and industry partners through advanced technical knowledge, effective communication, and collaboration.

Teamwork and Leadership

• Execute operational processes and procedures with attention to detail.
• Foster a culture of continuous learning by collaborating with team members to achieve proficiency in troubleshooting complex issues affecting network connectivity and inside wiring.

Additional Responsibilities

• Ability to work non-standard working hours as needed including nights, weekends, holidays, on-call, and differing work rotations/shifts as well as 10% domestic travel.

Minimum Qualifications

• 5 years experience in Fiber to the Home (FTTH)/Gigabit Passive Optical Network (GPON) network construction and/or fiber network deployments.
• 3 years of experience in rack and stack work, assembling server stanchions, telemetry closet work (MPOE, DMARC, etc.), patch panels and Telecom Headend work.
• 3 years of experience with physical layer components of networking infrastructure, including Optical Line Terminals, Optical Switches, twisted pair copper cabling (Category 5 or greater), patch panels, fiber optic cabling, etc.
• Ability to…