Applications Support Analyst II

General Description

Responsible for resolving application and system issues related to multiple Insurance applications.

• Manage incoming tickets related to business applications. Troubleshoot system problems and issues. Deliver end-user satisfaction by providing excellent customer service.
• Liaison between IT and the business team. Participate in project prioritization and business adoption.
• Attend meetings with internal customers and/or outside vendors to jointly determine needs.
• Train other staff members on troubleshooting and diagnosing problems.
• Assist in system upgrades, installations, and testing of the applications.
• Provide support for critical situations (in conjunction with others).
• Ensure environments are set up, ready per schedule and administered throughout project phases.
• Ensure compliance with IT policies and procedures; support internal/external audits.
• Document activities and create reference materials, including remediation steps, notices, and security policies.

• Operate in accordance with USI Policies for the Information Security Program (PISP) and USI Standards for the Information Security Program (SISP).
• Keep up to date with security updates and improvements; implement improvements as appropriate.
• Protect systems against unauthorized access by appropriately defining access.
• Upgrade systems by implementing and maintaining security and technical controls.

• 3+ years of Insurance Operations/Accounting knowledge or IT Support.
• Microsoft SQL knowledge preferred.
• Working knowledge of insurance applications (Insurtech), including Sagitta, Benefit Point, Image Right, Concept One, Sure Path, Microsoft Dynamics CRM, and other business applications.
• Ability to test, review, and analyze data between systems.
• Demonstrated ability to use Microsoft Office.
• Ability to develop and adhere to project timelines and to work under deadlines.
• Must be able to work independently with minimal supervision.
• Effective analytical/problem solving and research skills.
• Able to prioritize and execute tasks in a high-pressure environment.
• Strong organizational skills, excellent communication and people skills.