IT Field Support Technician II

Overview

Sterling Infrastructure is looking for an experienced IT Field Support Technician to join their team in Pocatello,  is not a sit-at-a-desk helpdesk role. You’ll be the primary IT partner supporting our construction operations — solving real-world tech problems that keep projects moving.

What You’ll Do

• Serve as the primary on-site IT resource for assigned business units
• Troubleshoot hardware, software, networking, and mobile devices with minimal escalation
• Support HCSS (Heavy Bid, Heavy Job, Equipment
  360 & more)
• Deploy and configure devices using Intune / MDM tools
• Support local network equipment (switches, wireless, VPNs)
• Partner with Infrastructure, Applications, and Cybersecurity teams
• Mentor Field Support Technician I staff
• Lead site IT projects like office moves, refresh cycles, and new jobsite setups

You’ll balance independence with collaboration — owning your sites while staying connected to enterprise IT.

What You Bring

• 5+ years of IT support experience (field or distributed environments preferred)
• Strong knowledge of Windows 11, Microsoft 365, Active Directory, Group Policy
• Solid networking fundamentals (VLANs, VPN, switches, TCP/IP)
• Experience with Intune or enterprise endpoint management
• HCSS experience strongly preferred
• CompTIA A+ and Network+ required
• Construction or field operations experience is a big plus
• Valid driver’s license and willingness to travel to job sites

We are an equal opportunity employer:
We do not discriminate based on race, color, national origin, religion, creed, sex, sexual orientation, gender identity, disability, age, genetic information, marital status, military status, membership or activity in a local human rights commission, or status with regard to public assistance, or any other characteristic protected by applicable law.