ServiceNow​/Azure Solutions Architect SME

Service Now / Azure Solutions Architect SME

Job Location:

Remote; candidates local to the DMV (DC Metro Area) area are preferred.

Compensation: $190,000 - $205,000.

Eligibility/Clearance:
Secret Clearance Required. This opportunity supports a government contract.

We are looking for a Service Now/Azure Solutions Architect who designs, implements, governs, and maintains the overall architectural framework for Service Now solutions, ensuring scalability, security, and alignment with business goals and industry best practices (ITIL, CSDM). You will oversee the deployment, administration, and maintenance of Service Now instances, ensuring configuration consistency across development, QA, and production environments, and managing upgrades and performance optimization.

This person will act as a Service Now subject matter expert (SME), providing technical guidance and mentorship to development teams, conducting code reviews, and enforcing architectural standards and governance processes.

• Create estimations on effort required to produce Service Now functionality
• Serve as the technical owner and subject matter expert for our Azure cloud environment. This “ownership role” is responsible for designing, implementing, and maintaining robust, scalable, and secure cloud solutions
• Understand Azure architecture principles and the ability to architect sophisticated solutions, including Virtual Networks (VNETs), networking, and peering configurations.
• Lead the implementation of high-availability and scalable solutions across availability zones and regions, while also managing and securing traffic with application firewalls and gateways.
• Contribute to critical system integrations, including the effective use of automation and infrastructure-as-code (IaC) tools such as Git Lab, Terraform, and Ansible
• Advise and oversee the software testing process to ensure that all NFRs are clearly tested
• Provide analysis of security protection technologies as necessary
• Collaborate closely with system and software architects and product teams to monitor, troubleshoot, and optimize our system and software development lifecycle
• Identify potential risks and issues related to the solution and take appropriate steps to mitigate them
• Provide expert-level support for complex incidents, performing root cause analysis and ensuring platform stability and performance
• Create and maintain comprehensive technical documentation (design specifications, architecture diagrams, process flows) and effectively communicate complex technical concepts to both technical and non-technical stakeholders to create alignment between customers, management, and engineering staff
• Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation
• Serve as the primary technical face of the organization to key customers and stakeholders
• Proactively ensure customer satisfaction, deeply understand their mission-critical needs and strategic objectives, and drive alignment between customer expectations and the engineering organization’s delivery roadmap to guarantee successful mission outcomes
• Refine, elaborate, and document customer requirements
• Define and document appropriate technologies to satisfy requirements
• Collaborate with engineering teams to solve technical problems and prioritize issues
• Mentor other architects and engineers
• Maintain current Service Now and industry certifications, while obtaining additional certifications

• 10+ years of related experience in leadership roles with progressively increasing scopes of responsibility
• Service Now Requirements:
  • Extensive experience with Service Now architecture, development, and best practices, including strong knowledge of the platform's core modules
  • Deep proficiency in JavaScript (client-side and server-side), Glide API, HTML, CSS, and AngularJS
  • Prior hands‑on work with Service Now or modern Dev Ops tooling. Must understand how to provision cloud resources with terraform and ansible using Infrastructure as Code principles and a CI/CD…