Senior Software Support Specialist

Job description

PERMANENTLY REMOTE opportunity to work with Aditri Tech World, subsidiary of Apple Cinemas as a Software Support Specialist Do you have excellent spoken and written English skills? Great with communication? Are you available immediately to work in night shift? Then you are in the right place!

• Expert level working with computer applications including MS Excel, Word, PDF.
• This job includes helping and supporting Corporate finance office team by classifying, reconciling day-to-day expenses accordingly.
• Help Corporate finance team run monthly reports as directed.
• Follow up with vendors to get Invoices and sort them accordingly.
• Provide product support to clients.

• Very good spoken and written English
• Ability to understand and respond to American Accent
• Soft skills
• Quick response time
• Troubleshooting
• Attention to Details
• Redirecting queries to relevant sources if escalation needed
• Interpersonal skills
• Communication
• Friendly and approachable
• Phone/email/message/chat response etiquette
• Voice call support/non-voice support
• Good listening skills/asking right questions to decipher the issue

• Graduate in any discipline with an attitude towards offering resolution to the clients.
• Polite demeanour
• Timely responses to clients