Desktop Support Deployment Engineer

Desktop Support Deployment Engineer

Pocatello, Idaho
. This position is contingent.

• Create, configure, test, document and deploy Windows desktop systems in both physical and virtual environments.
• Engineer, deploy and O&M the Microsoft operating system baseline image for Windows 11 or later for use on all FBI enterprise endpoints. All baseline images must meet DISA STIG and internal FBI Security recommendations.
• Provide engineering and deployment and O&M services for a broad range of current and future Microsoft applications and technologies, or other third‑party tools that integrate with Microsoft products. Currently utilized technologies include but are not limited to Microsoft Endpoint Configuration Manager (MECM), Microsoft System Center Software Portal (MSCSP), and Microsoft Office products.
• Use automated deployment methods such as Microsoft Endpoint Manager, System Center Configuration Manager, Big Fix, etc.
• Test patches and update documentation for software updates or changes as required.
• Proactively ensure systems are secured and meet operational requirements.
• Develop and maintain automated processes for software and firmware updates.
• Serve as a subject matter expert for top tier desktop problem resolution.
• Integrate hardware and firmware drivers.
• Test and document new desktop platforms and peripherals.
• Design, implement, and administer IT support of the Windows desktop and virtual infrastructure.
• Create and maintain bare‑metal and virtual machines with the appropriate distribution of Windows and network configuration, using tools that include Windows Deployment Services, Microsoft Endpoint Manager, System Center Configuration Manager, Resource Kits, and Big Fix.
• Provision/configure all required software onto desktops both virtual and physical.
• Evaluate, improve, and maintain the information security throughout the Windows infrastructure by testing and validating baseline changes to include regression testing and update testing both hardware and software releases.
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
• Maintain security, backup, and redundancy strategies.
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks. Use automated tools to deploy third‑party packages.
• Participate in the design of information and operational support systems.
• Provide 3rd and 4th level of Windows desktop support for both virtual and physical systems.
• Liaise with vendors and other IT personnel for problem resolution.
• Ensure technical documentation exists for all systems and is kept up to date to include inventory and patch levels of all systems to include hostnames, IP addresses, enclave, number of cores, number of processors, admin passwords, certificates, and service accounts monthly.
• Document system configurations, to include passwords, access controls, version number, and revision numbers, patch levels, and inventory to include hostnames, TCP/IP addresses, number of processors, and number of cores, memory, and license keys.

• Must have a current Top‑Secret Clearance with the capability of obtaining SCI/CI‑Poly to meet contract requirement.
• Five years of experience in managing modern desktops.

• Bachelor’s degree preferred.

ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis of any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.