Operations Coordinator

Operations Coordinator - Full Time Salaried Exempt | Operations

Location: Victor,

Reports to: Logistics Manager

At New West Knife Works, the importance of detailed precision is paramount to the success of our business. The Operations Coordinator is a key member of the Operations team who coordinates various aspects of our product lifecycle, including custom & 3rd party goods onboarding, inventory management, fulfillment and execution of outside sales.

• 1-2+ years of operations experience
• Excellent attention to detail
• Adaptable and willing to learn
• Able to prioritize and multitask effectively
• Excellent time management skills
• Experience with cross-departmental projects
• Graphic design experience
• Tech-savvy

• Work with Logistics Manager to optimize and audit order fulfillment systems, providing updates and corrections as necessary.
• Work with Retail and Fulfillment Manager to accurately allocate inventory and order fulfillment between 7 retail locations.
• Manage existing and develop new systems in Shopify (such as Shopify views, Inventory reports, and SOPs) to increase accuracy and efficiency for retail staff.
• Collaborate with Finance to develop and implement new systems for inventory control.
• Fulfill online orders and intercompany transfers on a need basis.

• Work with Production Management, Lead Buyer, and Marketing to manage the eComm onboarding process of Custom products and 3rd party goods.
• Receive and post 3rd party and custom goods to NWKW’s inventory systems and eComm platform.
• Receive Purchase Orders, manage inventory requests, and coordinate distribution of 3rd party items to 7 retail locations.
• Manage custom photo processes and logistics for custom goods and 3rd party inventory, including taking of photos.
• Work with Marketing Coordinator to edit product and product categories when necessary.
• Archive custom and 3rd party Out Of Stock product from eComm platforms.
• Improve online store inventory accuracy and physical on-hand inventory via iterative improvements to systems.

• Coordinate with Outside Sales on process, people and communication to complete outside sales and online engraving orders.
• Use project management tools to coordinate engravings deliverables.
• Manage time and capacity restrictions of the laser engraver with the demands of clients and client reps.
• Edit custom logos within Canva and Adobe.
• Generate digital engraving mockups within Canva.
• Improve the current lasering process efficiency to better accommodate client requests and website engraving tool.
• Manage fulfillment of online engraving orders.

• $60,000 annual salary
• Comprehensive medical, dental, & vision insurance + dependent care FSA*
• 401(k) + 4% company match**
• Flexible time off + flexible hours
• Paid parental leave
• Generous employee discount + friends & family discount
• Discount programs with partner organizations such as Kuhl
• 60-day waiting period; then, eligible on 1st of following month
• 6-month eligibility waiting period applies