Parts Advisor

Dealership:

L0099 Lithia Chrysler Dodge Jeep Ram of Pocatello Lithia Chrysler Dodge Jeep RAM of Pocatello

Pay:
Commission-based (DOE & Performance)

Schedule:

Full-time

• Answer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards.
• Communicate effectively with customers and vendors via phone, in-person, or email.
• Assist customers by answering questions, checking stock availability, and taking parts orders quickly, friendly, and professionally in accordance with Initial Customer Contact (ICC) process.
• Maintain a clean and professional appearance of counter, work area, and stockroom.
• Interact with Service Team to coordinate parts for vehicle repair and service.
• Order parts from suppliers based on service department and customer requests.
• Create accurate invoices in ADP.
• Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.
• Check quantity and condition of goods received against invoices and purchase orders.
• Check number and unit cost as well as total billing for charges against proper records.
• Specify parts accurately.
• Take inventory, maintain records of goods received, and keep perpetual inventory controls.
• Receive payment or obtain credit authorization.
• Process core returns, parts warranties, and parts returns as necessary.

• High School graduate or equivalent, 18 years or older.
• Strong attention to detail and sense of urgency.
• Excellent communication skills.
• Mathematical calculation skills for inventory, payments, and invoices.
• Knowledge of automotive parts.
• Acceptable driving record and a valid driver's license in your state of residence.

• Competitive pay.
• Medical, Dental, and Vision plans.
• Paid holidays & PTO.
• Short- and long-term disability.
• Paid life insurance.
• 401(k) retirement plan.
• Employee stock purchase plan.
• Lithia Learning Center.
• Vehicle purchase discounts.
• Wellness programs.

We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.