Manager, US Field Sales; West

Overview

Who we are—

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.

We fulfill this promise through our employees, who live Our Values every day, the Transcat Way. Our employees are at the center of the rewarding, challenging, and life‑changing work we do for our customers and those they serve. Are you ready to join a company where the work you do makes a difference, and where you can grow in your career?

Here’s what Transcat has to offer—

• Work that matters
• A values‑based culture where people care about each other and the work they do together
• Flexibility
• Training and development to accelerate learning and career advancement
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!

Position Summary

To drive our organic growth strategy, Transcat is adding to its sales team four Regional Sales leaders, who are ready to transform the way we do business with our current customers and the way we attract new customers. Our Regional Sales leaders will have a collaborative, competitive, customer‑centric, growth mindset and play a crucial role in driving sustainable revenue growth within three designated regions.

With this transformational change comes a need for leaders who are positive and passionate about the sales growth that can come from regional customer and business knowledge, a commitment to customer service and intimacy, and building, supporting and providing guidance to a sales team driven to exceed customer expectations and sales goals.

These individuals will be responsible for developing and executing sales strategies—and leading teams that are doing so—to retain existing lab‑based customers, identify and pursue new revenue opportunities within existing accounts, and attract and secure new regional customers across our portfolio of Service channels, to achieve and surpass our organic growth goals.

Each Regional Manager will manage one to two Business Development Managers (BDMs) and one to two Account Development Managers (ADMs) in each assigned lab. The teams will collaborate with Operations, including with each lab’s Service Manager and Customer Service Representative(s). Regardless of region, this position involves aligning sales goals with business objectives, nurturing client relationships, enhancing customer intimacy, leveraging technology to enrich the customer experience, and executing strategic initiatives to expand revenue with existing customers and add new customers to each lab’s customer base, across our Service channels.

The ideal candidate will be a seasoned sales leader with a track record of:

• Fostering a culture of collaboration, innovation, and excellence within sales teams
• Developing and expanding mutually beneficial customer relationships, including through face‑to‑face relationship building
• Understanding their customers’ experiences and needs and tailoring their approach to each customer to exceed their expectations
• Creating loyalty and trust with customers
• Driving sales growth with current customers
• Identifying and attracting new customers based upon our value proposition, customer service standards, and Service channels
• Exceeding revenue targets

The candidates selected for these positions will model the Company’s values to influence others to perform in an aligned manner and will be committed to improving employees’ performance and supporting their career progression. This position will report to Senior Director, Global Business Development.

Accountabilities and Essential Key Responsibilities

Customer Retention and Growth

• Deep understanding of the Transcat customer and customer experience
• Build and maintain strong, long‑term relationships with existing customers
• Proactively identify…