Ombudsman , Long-Term Care Advocate

Ombudsman Assistant – Advocate for Long-Term Care Residents

Are you passionate about making a difference in the lives of elderly residents in assisted living and long-term care facilities? Are you a skilled advocate who can champion the rights and well‑being of our valued elders? If so, we have an exciting opportunity for you! Join our team as an Ombudsman Assistant.

As a Long‑Term Care Ombudsman, you'll serve as a resident advocate, working directly with individuals in long‑term care facilities to improve their quality of life and the care they receive. You'll play an important role in protecting residents' rights, making sure their voices are heard, and helping ensure they are treated with dignity and respect. This position does not report to our Idaho Falls main office.

The service area includes Bannock, Bear Lake, Bingham, Caribou, Franklin, Oneida, and Power counties, where you will be providing services locally.

• Investigating Complaints:
  Receive and objectively investigate complaints concerning residents in long‑term care facilities, taking proactive steps to resolve issues and improve their living conditions.
• Facility Visits:
  Routinely visit all long‑term care facilities within our service area, establishing meaningful connections with residents and staff to advocate for enhanced care.
• Community
  
  Education:
  
  Actively contribute to community education efforts, providing valuable insights into resident rights, current regulations, and long‑term care issues. Conduct staff training to promote improved quality of care.
• Volunteer Program:
  Work with the local ombudsman in overseeing and implementing the Volunteer Ombudsman program, engaging passionate volunteers who share our vision.
• Policy Advocacy:
  Under the guidance of the State Long‑Term Care Ombudsman, identify areas for improvement in public policy, regulations, and laws to enhance the lives of long‑term care residents.

• Education and Experience:
  
  A bachelor's degree or equivalent, along with at least one year of employment experience in social work, nursing, public health, geriatrics, administration, or a related field working with the elderly.
• Passion for Advocacy:
  Demonstrated experience in long‑term services and support, public policy advocacy, and a strong commitment to making a positive impact on the lives of older persons and individuals with disabilities.
• Leadership and Problem‑Solving
  
  Skills:
  
  Take the initiative, lead community education efforts, and skillfully negotiate to achieve positive outcomes.
• Knowledge:
  An understanding of long‑term care issues and resources.
• Certification:
  Complete Idaho's Ombudsman Certification Course prior to participating in Ombudsman activities.

• Starting wage: $20.85 per hour
• 403(b) Retirement Plan with 6% employer match
• Health Insurance:
  Multiple plan options; EICAP pays the majority of your premium and 60% of dependent premiums
• Employer‑funded Health Reimbursement Arrangement (HRA)
• Dental & Vision Insurance: 60% of employee and dependent premiums covered
• 100% employer‑paid life insurance, with optional supplemental coverage
• Employer‑paid telehealth and virtual mental health services
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (FSA & Dependent Care FSA)
• Optional employee‑paid benefits (legal assistance, identity protection, pet benefits, and more)
• Paid holidays, sick leave, and vacation

Background Check & Drug Screening Disclaimer:
Must be able to pass an Intellicorp SSN Verification and Criminal History Search, and Motor Vehicle Records Check. We also conduct pre‑employment drug testing. Any job offer will be based on the results of background check and drug testing.

EICAP is an Equal Opportunity Employer.

If you are ready to embark on a rewarding journey as a Long‑Term Care Ombudsman, where your efforts will directly impact the well‑being of long‑term care residents, we want to hear from you. Apply today and be a part of something truly extraordinary!