Customer Service Rep
Job in
Point Pleasant, Ocean County, New Jersey, USA
Listed on 2026-02-28
Listing for:
Domino's Pizza
Full Time
position Listed on 2026-02-28
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, English Customer Service
Job Description & How to Apply Below
Company Description
Job Description
We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team in Point Pleasant, NJ. As a vital member of our organization, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.
* Answer incoming customer inquiries via phone in a prompt and professional manner
* Address customer concerns and complaints with empathy and patience, striving for first-contact resolution
* Provide accurate and detailed information about our products, services, and company policies
* Process orders and exchanges efficiently and accurately
* Identify and escalate complex issues to appropriate departments when necessary
* Collaborate with team members to continuously improve customer service processes
* Stay up-to-date on product knowledge and company policies
* Meet or exceed customer satisfaction and performance metrics
* Participate in ongoing training and development programs to enhance customer service skills
Qualifications
* Excellent verbal and written communication skills, with the ability to articulate information clearly and concisely
* Strong problem-solving abilities and keen attention to detail
* Active listening skills and the patience to handle customer concerns with empathy
* Proficiency in customer service software and basic computer skills
* Ability to multitask and manage time effectively in a fast-paced environment
* Previous customer service experience preferred
* Flexibility to work various shifts, including weekends and holidays, as needed
* Strong organizational skills and the ability to prioritize tasks efficiently
* Enthusiasm for delivering exceptional customer experiences and building positive relationships
* Ability to remain calm and professional under pressure
* Basic math skills for processing transactions and handling account-related inquiries
Additional Information
All your information will be kept confidential according to EEO guidelines.
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