Customer Service Representative; -Bridge Avenue

Customer Service Representative (4595) - 2600 Bridge Avenue

We are seeking a dedicated Customer Service Representative to join our team in Pt. Pleasant, United States. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with professionalism and empathy.

• Full-time
• Job Category Org:
  Store Delivery Expert

• Respond to customer inquiries via phone, email, and chat in a timely and efficient manner
• Handle customer complaints and concerns with patience and understanding
• Process orders, refunds, and exchanges accurately
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to resolve complex customer issues
• Document customer interactions and update customer records in the CRM system
• Identify and elevate priority issues when necessary
• Provide feedback to management on recurring customer issues or concerns
• Participate in ongoing training to enhance customer service skills and product knowledge

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in CRM software and basic computer skills
• Ability to remain calm and professional in high-pressure situations
• Excellent listening skills and ability to empathize with customers
• Flexibility to work in a fast-paced, dynamic environment
• Strong time management and multitasking abilities
• Positive attitude and commitment to delivering exceptional customer service