Field Services Technician I-II
Listed on 2026-08-02
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IT/Tech
Desktop Support, IT Support, HelpDesk/Support
Job Title:
Field Services Technician I-II
Hourly Compensation Range:$20–30/hr (DOE)
Contract Length:90 days
Start:
August 17
Providence St. Joseph Medical Center – Polson, MT
Onsite position supporting the Polson campus and surrounding Providence locations as needed.
Hours:Monday – Friday, Standard Business Hours (40 hrs/week)
Client OverviewOur client is a large healthcare organization seeking a Field Services Technician I to support end-user technology operations at Providence St. Joseph Medical Center in Polson, MT. This individual will serve as a hands‑on onsite resource responsible for desktop support, break/fix activities, device deployments, and general IT support functions that keep day‑to‑day operations running smoothly.
Job DescriptionThe Field Services Technician I will provide onsite support for caregivers, clinicians, and administrative staff within a hospital environment. This role will focus on resolving technical issues, supporting workstation and device deployments, performing break/fix activities, and assisting with desktop‑related projects as needed.
The ideal candidate will have strong customer service skills, a willingness to learn, and experience supporting Windows‑based environments. Previous healthcare experience is not required.
Responsibilities include:- Provide onsite desktop and end‑user support
- Troubleshoot hardware, software, printers, peripherals, and connectivity issues
- Respond to and document incidents and service requests through the ticketing system
- Perform break/fix support for desktops, laptops, mobile devices, and peripherals
- Deploy, install, configure, and replace end‑user equipment
- Support workstation moves, adds, and changes
- Assist with desktop team initiatives and project‑based work
- Maintain accurate documentation and asset records
- Deliver exceptional customer service to both clinical and non‑clinical users
- 1+ years of desktop support, help desk, field services, or related IT support experience
- Experience troubleshooting Windows operating systems and standard desktop applications
- Familiarity with hardware deployment, device setup, and break/fix support
- Experience working within a ticketing system
- Strong customer service and communication skills
- Ability to work independently in an onsite support environment
- Valid driver’s license and reliable transportation
- Previous healthcare or hospital IT experience
- Experience with Active Directory and Microsoft 365
- PC imaging and deployment experience
- Asset management experience
- CompTIA A+ or similar technical certification
- High School Diploma or GED required
- Associate’s Degree in Information Technology or related field preferred
- CompTIA A+, Google IT Support, or equivalent certifications preferred
- Valid driver’s license required
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