Field Services Technician I-II

Field Services Technician I-II

Hourly Compensation Range:

$20-30/hr (DOE)

Contract Length:

90 days

Start:
August 17

Location:

Providence St. Joseph Medical Center – Polson, MT

Onsite position supporting the Polson campus and surrounding Providence locations as needed.

Hours:

Monday - Friday, Standard Business Hours (40 hrs/week)

Our client is a large healthcare organization seeking a Field Services Technician I to support end-user technology operations at Providence St. Joseph Medical Center in Polson, MT. This individual will serve as a hands-on onsite resource responsible for desktop support, break/fix activities, device deployments, and general IT support functions that keep day-to-day operations running smoothly.

The Field Services Technician I will provide onsite support for caregivers, clinicians, and administrative staff within a hospital environment. This role will focus on resolving technical issues, supporting workstation and device deployments, performing break/fix activities, and assisting with desktop-related projects as needed.

The ideal candidate will have strong customer service skills, a willingness to learn, and experience supporting Windows-based environments. Previous healthcare experience is not required.

• Provide onsite desktop and end-user support
• Troubleshoot hardware, software, printers, peripherals, and connectivity issues
• Respond to and document incidents and service requests through the ticketing system
• Perform break/fix support for desktops, laptops, mobile devices, and peripherals
• Deploy, install, configure, and replace end-user equipment
• Support workstation moves, adds, and changes
• Assist with desktop team initiatives and project-based work
• Maintain accurate documentation and asset records
• Deliver exceptional customer service to both clinical and non-clinical users

• 1+ years of desktop support, help desk, field services, or related IT support experience
• Experience troubleshooting Windows operating systems and standard desktop applications
• Familiarity with hardware deployment, device setup, and break/fix support
• Experience working within a ticketing system
• Strong customer service and communication skills
• Ability to work independently in an onsite support environment
• Valid driver's license and reliable transportation

• Previous healthcare or hospital IT experience
• Experience with Active Directory and Microsoft 365
• PC imaging and deployment experience
• Asset management experience
• CompTIA A+ or similar technical certification

• High School Diploma or GED required
• Associate's Degree in Information Technology or related field preferred
• CompTIA A+, Google IT Support, or equivalent certifications preferred
• Valid driver's license required

Field Services Technician I-II Polson, Montana

Medasource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Benefits & Perks:

Medasource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.