Unit Clerk I

Job Details Level: Experienced

Job Location:

Pomona, CA 91768

Position Type:
Seasonal Salary Range: $18.42 - $21.18 Hourly Job Shift: Swing Statementof Purpose

• Greet visitors and clients in a professional and courteous manner;determine needs and direct appropriately
• Ensure only authorized individuals access the facility in accordance with safety protocols
• Maintain a clean, organized, and welcoming reception and waiting area
• Manage lobby postings, brochures, and informational materials including but not limited to serving as clerical support for compliance purposes in event of audits/inspections/etc.
• Answer, screen, and route incoming calls accurately and efficiently with a positive customer-service attitude;
  
  Schedule programmatic appointments as needed including managing program calendar sin collaboration with management
• Support program census including insurance eligibility, intake scheduling, documentation upload,etc.
• Upload documentation to internal and external client health records and other systems
• Take clear, completemessagesand ensuretimelydelivery
• Make overhead pages or notifications when required
• Communicate effectively with internal and external stakeholders
• If assigned to treatment program, may perform toxicology testing,assistinchartingrelevant information
• Receive, sort, and distribute incoming mail, faxes, and packages and manage outgoing mail/delivery
• Maintain appropriate handling and tracking of documents
• Support staff and departments with administrative and client needs as assigned
• May support in training volunteers including client volunteers on appropriate clerical duties
• Support program management in preparing all-staffor other program meetings including safety meetings, communication,trainings, events, etc.
• May order, track, andmaintaininventory of office supplies and forms
• May support billing actions,including but not limited to corrective action
• Maintain professional boundaries and standards. Treat clients with respect,care,and concern.
  
  Comply with confidentiality requirements at all times. Maintain health and safety standards of facility.
• Adhere to BHS health, safety, and operational procedures
• Maintain working knowledge of applicable regulations and policies
• Collaborate effectively with team members and other departments
• May be assigned to support programmatic transportation needs including but not limited to client transportation, as needed
• Participate in meetings, trainings, and committees as assigned
• Other duties as assigned

All Unit Clerk I’s are expected to hold the below competencies:

• Ability to complete the above major tasks,dutiesand responsibilities
• Ability todemonstrateprofessional judgment and decision-making, including ability to recognize and seek out supervision and/or consultation when required
• Ability toutilizeoffice equipment including computers, phones, timekeeping platform, fax, copy, etc.
• Ability toidentifyand respond appropriately to a crisis within scope of practice including but not limited to overdose, behavioral challenges, contraband protocol, emergency codes, etc.
• Ability to recognize personal biases within diverse populations.
  
  Maintain cultural sensitivity at all times.
• Ability todemonstrateappropriate customer service and interpersonal skills, communication (verbal and written),organization and attention to detail, multitasking and time management,adaptability and learning agility.
• Ability to adhere to professional standards

• High School Diploma or educational/experience equivalent required.
  
  Minimum two(2) yearsofoffice,clerical, or administrative experience preferred.
• Strong communication, organizational, and recordkeeping skillsarerequired.
• Ability tooperaterequired computer programs for position, including but not limited to Microsoft Office Suite, electronic timekeeping system, electronic learning management system, upon hire ordemonstratedcompetency developed within
  90 daysof employment.
• Experience in healthcare, behavioral health, or social services settings, knowledge of medical or behavioral health terminology,Bilingual (English/Spanish) strongly preferred.
• Must have valid California driver’s license and liability insurance if drivinga personalor company vehicle on BHS business.
• Vision, hearing, manual dexterity,and eye-hand coordination must be adequate forthe performance of job duties. Able to sit ata desk, usea keyboard, write and physically perform other job duties.
  
  Able to move about the facility toobserveclients and staff. Complete annual TBandmaintain good standing.

Qualifications