Patient Care Scheduler

As you take your first step onto a Western University of Health Sciences campus, each path, each person, each structure comes with a transformative story. WesternU is more than the practice of medicine. We are defined by character and culture.

At WesternU, you will discover humanism at the heart of every interaction: a warm welcome, a sincere smile, a positive word, a kind deed, a thoughtful gesture. You will see students work together on case studies; a parade of pets in campus parks; student clubs offering opportunities for career growth and community involvement; and faculty, staff and students designing their future and the future of Western

U. We display a collaborative mindset in how we operate, educate, and serve others.

Although, geographically, we are two campuses - as humanists, we are one: to enhance and extend the quality of life in our communities and achieve excellence in everything we do. We attract diverse, professional faculty, staff and students that thrive in an environment of humanistic health care education. Join our team of faculty and staff and make a difference.

Position Title

Position Title Patient Care Scheduler

Position Control Number

Position Control Number S04973

Type of Position

Type of Position Staff

Position Status

Position Status Full-time

Campus

Campus Western University Campus-Pomona, CA

Position Location

Position Location California

Department

Job Summary

Schedules dental appointments for patient; performs varied administrative and office duties to support the clinical activities of the CDM clinics; requires extensive knowledge of dental office procedures and protocols.

Knowledge,

Skills and Abilities

Knowledge:

• Dental services billing experience with knowledge of billing for Denti-Cal and private insurance companies.
• Must have working knowledge of the laws governing billing and collections efforts.

Skills:

• Experience in working in an electronic health record and electronic billing.
• Experience with electronic health record, computers, printers, calculator, fax machine, copy machine operation, and telephone operation.
• Demonstrate a commitment to working in an organization that values and promotes humanism.

Experience:

• Excellent verbal and written communication skills. Must be able to effectively interact with health care professionals, students, and patients. Bilingual ability helpful.
• Experience in the policies and procedures of a multi-provider dental practice, preferably within a dental school environment.

Required Qualifications

Education:

• Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Experience:

• Minimum of 3-5 years of administrative experience in a dental office or large dental clinic, scheduling, and dental insurance billing. Knowledge of dental terminology.

Preferred Qualifications

Experience:

• Registered Dental Assistant or previous dental assisting experience.
• Preference given to those who have experience in dental education.

Key Responsibilities

• Works in conjunction with Patient Care Coordinators and dental students to schedule and confirm patient care appointments for dental students.

• Reviews and updates patient demographic information ensuring that information in the electronic health record is correct.

• Receives and screens patient telephone calls. Makes changes in the schedule or provides messages and information to dental students, faculty, and staff.

• Produces a variety of business correspondence, reports, confidential documents and/or forms, related to clinic administration and the electronic health record.

• Determines appropriate charges based on services provided and collects payment as appropriate.

• Reviews patient accounts to ensure accuracy and completeness of claims billing for maximum reimbursement. This includes checking insurance eligibility for State and private insurance and checks insurance history for pertinent information

• Other duties as assigned, including providing support for Clinical Administrative Associates and Patient Care Coordinators when needed.

This is not intended to be an exhaustive list of all responsibilities and duties for this position. The College of Dental Medicine reserves the right to add or change duties at any time.

Posting Details Continued

• Must be able to work consistently Monday – Friday usually 8:00 AM – 5:00 PM with the possibility of an earlier start time.
• May be required to work overtime and some evenings and weekends.
• Position may require travel between CDM Clinical sites including but not…