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Early Support Specialist

Type of Appointment:
Full-Time, Probationary Job Classification:
Student Services Professional III Anticipated Hiring Range: $5,540 maximum

Work Schedule:

Monday
- Friday, 8:00 am - 5:00 pm

The Department:
The Office of Student Success provides leadership for multiple units focused on meeting the needs of Cal Poly Pomona's diverse student body. The Office of Student Success oversees the coordination of academic advising initiatives to achieve shared goals, and the development and implementation of academic intervention programs to help students make timely progress toward degree completion. Student Success provides oversight for academic and student success as related to academic policies, university advising, academic-related initiatives, and strategic planning.

The office handles student petitions related to academic issues, including general academic petitions, retroactive withdrawals, grade appeals, academic renewal, and records the completion of culminating experiences. Student Success provides oversight for University Advising, the Bronco Advising Center, Student Communication, Advising Technology, Undeclared Advising, Early Alerts Programs, Graduation Pledge Programs, the Early Start Program, the Learning Resource Center;
Bronco Tutoring;
First Year Experience (FYE);
Science, Technology, Engineering, and Mathematics Students United to Create a Community for Engineering and Science Success (STEM SUCCESS);
Reading, Advising, and Mentoring Program (RAMP); and the University Writing Center. The Office of Student Success collaborates with Academic Programs, Enrollment Management Services, and College leaders to support students in meeting their academic goals.

Duties and Responsibilities:

• Program Coordination
• Student Staff and Intern Supervision and Training
• General Advising
• Miscellaneous

Qualifications:

• Bachelor's Degree
  - Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.
• Combination - A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
• Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.
• The following knowledge and abilities, as well as those listed at the lower levels in the Student Services Professional series, are required for appointment into this classification. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices, and trends of the Student Services field as well as general knowledge of the policies, procedures, and practices of the program area to which assigned;
  
  general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student‑related matters;
  
  determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions;
  
  and establish and maintain cooperative working relationships with a variety of individuals.

Preferred Qualifications:

• Master's degree in Educational Leadership, College Student Personnel, Educational Counseling, or a related field.
• Knowledge of General Education in the California State University system.
• Experience working with students in academic distress, dealing with highly sensitive issues.
• Demonstrated ability to work collaboratively with experienced staff and unite them around common goals; personal qualities of integrity, flexibility, compassion, and an enduring sense of humor.
• Experience in at least two of the following areas: academic advising, teaching, assessment, counseling, and co-curricular activities. Ability to juggle multiple tasks at once while…