Early Support Specialist

Job no: 560634
Work type: Staff
Location: Pomona
Categories: Unit 4 - APC
- Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location)

Program Coordination

• Adapts and implements developmental, student-centered strategies and interventions.
• Researches best practices and trends on the national and local levels as they relate to early alerts interventions.
• Implements program enhancements to improve student outcomes and progress to degree.
• Partner closely with college advising staff (retention and graduation specialists, coordinators, and advisors), academic departments, primary and supplemental advisors, Enrollment Services, and Health and Wellbeing staff to develop alerts, case management workflows and business processes.
• Manages and maintains the tracking of student persistence and monitoring progress to degree.
• Reports on strategies utilizing assessment data, program information, student persistence numbers, graduation rates, and other student success markers. Trains professional staff, and student staff on advising models developed.
• Serves as a resource and referral for professional staff, faculty, and student advisors regarding program implementation and logistics.
• Early Support Specialist (ESS) will be responsible for ensuring that faculty receive the appropriate training to effectively complete the progress reports and issue early alerts.
• Leverage the work that CPP has been doing to identify "success markers" or courses that have historically had an adverse impact on persistence from the first to second year.
• The success markers will be programmed into CPP Connect, which will help the ESS to identify students who have completed, are enrolled in, have an upcoming, or have missed a success marker course.
• Coordinate with the course faculty, advisors, and the Learning Resource Center to ensure that students who are currently enrolled in success marker courses are actively engaged in tutoring and supplemental instruction to increase the students' likelihood of completing the course successfully.
• For those students who have upcoming or missed success markers, the ESS can partner with the appropriate college advisor to ensure that these students are enrolled in the correct course.
• Support the assessment/analysis of intervention effectiveness data and report findings to different audiences (i.e., advisors, retention and graduation specialists, associate deans, deans, student affairs leadership, etc.) Special Projects:
  Summer Completion Grant, Centralized Campaigns. Support the Senior Coordinator of University Advising with students in unique situations - reentry, inactive, etc.

Student Staff and Intern Supervision and Training

• Works with the Executive Director of University Advising, Associate Director of Student Success Advising, and the Senior Coordinator of University Advising to:
  Recruit, hire, train and supervise graduate student staff interns on receiving, triaging, and disseminating alerts and cases.
• Provide training on interpreting University policies, advising and administrative procedures, student development theory, transition issues, advising skills and techniques, and workshop presentations.
• Coordinate office staffing and scheduling of student staff. Intervene with any complex student issues that require professional attention.

General Advising

• As needed, provide timely, focused advising to all students to ensure they stay on track to graduation and are able to successfully navigate university policies and procedures to meet their academic and career goals.
• In advising, utilize a combination of high-level analytical and interpersonal skills as well as independent judgement when developing effective and creative solutions to student problems.
• Assists with the Bronco Advising Center's drop-in general advising, available to all undergraduate students.
• Use E-advising tools including CPP Connect/EAB, Degree Progress Report and semester conversion tools to advise students and educate them on academic planning.
• Serve as an active member of the College and University Advising community.
• Regularly participate in Academic Advisor Council and attend…