Admissions Counselor

Western University of Health Sciences

As you take your first step onto a Western University of Health Sciences campus, each path, each person, each structure comes with a transformative story. WesternU is more than the practice of medicine. We are defined by character and culture.

At WesternU, you will discover humanism at the heart of every interaction: a warm welcome, a sincere smile, a positive word, a kind deed, a thoughtful gesture. You will see students work together on case studies; a parade of pets in campus parks; student clubs offering opportunities for career growth and community involvement; and faculty, staff and students designing their future and the future of Western

U. We display a collaborative mindset in how we operate, educate, and serve others.

Although, geographically, we are two campuses - as humanists, we are one: to enhance and extend the quality of life in our communities and achieve excellence in everything we do. We attract diverse, professional faculty, staff and students that thrive in an environment of humanistic health care education. Join our team of faculty and staff and make a difference.

• Position Title:
  
  Admissions Counselor
• Position Control Number: 999662
• Type of Position:
  Staff
• Position Status:
  Full-time
• Campus:
  Western University Campus-Pomona, CA
• Position Location:
  
  California
• Department: 4003-Admissions
  - Pharmacy

Reporting to the Associate/Assistant Director of Admissions, the Admissions Counselor works to convert applications into enrolled students and represents Western University of Health Sciences to prospective students. The successful Admissions Counselor exhibits superior customer service skills and professionalism throughout daily interactions and communications with students including phone calls, emails, and information sessions. Works closely with the Assistant/Associate Director of Admissions and Admission Committees before and during interview days for assigned programs.

The Admission Counselor must demonstrate an ability to work independently as well as collaboratively with team members, faculty, students, alumni, administrators, and staff.

• Skill in written and verbal communication.
• Excellent computer skills in Microsoft Word, Excel, PowerPoint and any other software program required by this position.
• Strong organizational skills and attention to detail.
• Good customer service and interpersonal skills.

• Ability to work and concentrate in a busy multi-tasked environment.
• Ability to manage multiple priorities and meet deadlines in a fast-paced, cyclical environment.
• Ability to interact effectively with faculty, students, administration, staff and outside contacts.
• Ability to maintain confidentiality and handle sensitive applicant information with discretion.
• Ability to work independently while contributing to a collaborative team environment.
• Ability to problem-solve and respond professionally to applicant questions and concerns.
• Demonstrate a commitment to working into an organization that values and promotes humanism.

• Education: High School Diploma or equivalent.
• Experience: Minimum of one to two years of experience in university admissions and recruitment or a similar recruitment setting.

• Education: Bachelor’s degree in a related field preferred, or any combination of education and experience that provides the required skills and ability.

• Provide superior customer service and cultivate relationships when interacting with prospective students on the phone, in writing, by email and/or in person to determine their educational needs, concerns and interests while promoting the benefits of higher education. This includes timely and accurate communication at every stage of the funnel, while always avoiding misrepresentation.
• Use Customer Relationship Management (CRM) system to prioritize and manage daily workflow. Make daily phone calls via the Task Portal to follow-up for outstanding items and communicate next steps at each stage of the funnel.
• Add appropriate interactions and future follow‑up dates via the call form.
• Prepare and facilitate virtual and on‑campus…