Bronco Advising Center Advisor

Job no: 556921
Work type: Staff
Location: Pomona
Categories: Unit 4 - APC
- Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location)

• Student Advising Provide timely, focused advising to all students to ensure that they stay on track to graduation and are able to successfully navigate university policies and procedures to meet their academic and career goals. In advising students, utilize a combination of high level analytical and interpersonal skills, as well as independent judgment, when developing effective and creative solutions to student problems.
  
  Work with students (and parents, when appropriate) using strong communication skills to explain complex university policies, identify student needs, and provide direction in helping students obtain resources and navigate challenges. Work with students (and parents, when appropriate) using strong communication skills to explain complex university policies, identify student needs, and provide direction in helping students obtain resources and navigate challenges.
  
  Work with students (and parents, when appropriate) using strong communication skills to explain complex university policies, identify student needs, and provide direction in helping students obtain resources and navigate challenges. Collaborate with a broad range of institutional partners that include associate deans, department chairs, faculty and staff, Office of Student Success, Bronco Advising Center, University Advising, Registrar's Office, and supplemental advising programs (e.g., Athletics, Kellogg Honors College, CPP Pledge) to provide support to students, as well as provide appropriate referral to university resources (e.g., CAPS, DRC, Veteran's center).
  
  Use e-advising tools including Planner, Degree Progress Report, Schedule Builder, CPP Connect, and semester conversion tools to advise students and educate them on academic planning. Interpret and apply policies and procedures to provide students and families with appropriate guidance, information and transactional and referral services related to the academic and enrollment services offices. Accurately assess the needs and concerns of the students and other visitors and provide timely and efficient service.
  
  Provide step by step instructions to empower students to better utilize online self-service in navigating polies and processes of the university. Provide accurate, timely, and effective referrals to academic advisors within the Bronco Advising Center and/or Colleges as well as specialist staff in enrollment offices and other key campus departments, which will require maintaining cooperative working relationships with faculty, staff, and others.
  
  Follow up to ensure that the students' needs were met. Attend and participate in professional development training offered by the university and professional organizations. Maintain current knowledge of academic, admission, and registration policies and procedures. Utilize a holistic and integrated approach
• Student Academic Coaching and Support Provide academic student success coaching to undergraduate students. Build relationships with these students to proactively work to improve student experience and academic success. Build trusting relationships with a diverse student population by delivering personalized, constructive, engaging, motivating, and informative academic student success coaching sessions. Provide timely and holistic support students who need support with academic success plans (students in academic difficulty or students who are repeating courses).
  
  Advise students on the repeat course policy and petition process. Collaborate with the Learning Resource Center, the Early Support Team, and other campus partners to provide workshops and necessary support. Help students develop a plan to achieve their academic and career goals by assessing on values/goals, needs and obstacles. Maintain accurate student information in CPP Connect. Using CPP Connect, contact and schedule academic student success coaching sessions with students, as needed.
  
  Manage confidential information and provide accurate, direct feedback to management to foster continuous improvement of the student experience Project, assess and report on student likelihood to retain. Progress through academic student success coaching training program at expected pace in order to grow and learn as a coaching professional. Attend regular project team meetings. Contribute as both an…