Collections Specialist Job in Pomona, CA

Collections Specialist

We are looking for a Collections Specialist to support a mortgage company in Pomona, California through a Long-term Contract assignment. This role will focus primarily on commercial accounts while also assisting with consumer collections, helping maintain timely payments and strong customer relationships. The ideal candidate brings sound judgment, persistence, and a detail-oriented approach to resolving outstanding balances in a fast-paced environment.

Responsibilities:

• Manage collection activity for a portfolio of primarily commercial accounts, with additional support for consumer accounts when needed.
• Follow up on past-due balances with an emphasis on newer delinquency ranges, especially accounts approximately 60 to 90 days overdue.
• Communicate with customers by phone and email to secure payment commitments, resolve account issues, and document collection efforts accurately.
• Partner with sales and service teams during customer discussions when account concerns require cross-functional support.
• Review account status, payment trends, and aging details to determine appropriate next steps and escalation needs.
• Use Sage 100, Application Extender, and Excel to track receivables, update account records, and monitor collection activity.
• Support recovery efforts by identifying payment barriers and recommending practical solutions that improve repayment outcomes.