Police Dispatcher

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* Dispatch Answers and screens incoming calls to the police department which involves conversing with crime victims, witnesses and members of the public to elicit and record pertinent information; operates police department and other emergency communications equipment to dispatch officers and other personnel to calls for service, critical incidents and emergencies; summarizes information for broadcasting using clear, concise and appropriate language in an organized, complete and accurate manner;

monitors, coordinates and accurately updates status information regarding field units and incidents; enters and retrieves data for police reports, activity logs and criminal information; utilizes automated dispatch and law enforcement systems and databases to enter, research and retrieve information (e.g. vehicle, criminal history, driver license, wants and warrants, stolen property, gun and other various specialized data bases) as well as reference materials (e.g. codes, wanted lists, directories, manuals, etc.);

monitors and operates on-campus security cameras, fire, burglary and intrusion alarm systems to identify issues or problems, crimes in progress, coordinate officer response and assist with investigations; determines appropriate personnel and resources to dispatch to incidents; operates the 911 telephone system and serves as the primary answer point; maintains proficient knowledge of campus geography and surrounding areas; coordinates emergency responses including performing emergency dispatch duties, dispatching fire and emergency medical response, and providing pre-arrival patient care instructions as appropriate.

Contacts external agencies to request or share information as directed. Disseminates notifications to university administration and community. Provides dispatching services and support to other public safety units as assigned.

* Receiving Calls Receives calls obtaining complete, accurate and appropriate information from calling party; communicates effectively with callers from a varied and diverse population which may include emotionally upset, abusive, nuisance, hearing impaired (TDD), intoxicated, mentally unstable, suicidal, speech-impaired, children, and the elderly; checks department's general email accounts to address written requests for assistance; monitors radio transmission form outside law enforcement and fire agencies to identify issues that may impact the campus, and coordinates response;

evaluates and properly classifies initial complaint/request determining what further action is necessary; determines appropriate response/dispatch priority for complaints and requests; determines appropriate agency or referral for complaints and requests; summarizes incidents, descriptions and other information obtained from callers using appropriate police code and correct clear, concise and appropriate language in an organized, complete and accurate manner.

* Support Keeps Watch Commander informed of the current status of calls or incidents, resource needs, and reduced staffing levels. Provides administrative support to the department, other units and organizations on campus property to include Parking and Transportation Services, I-Poly, Southern California Edison, Red Cross, Innovation Village, Cal Poly Pomona Foundation and Housing, and Associated Students, Inc., etc. Performs other classification related duties as assigned.

QUALIFICATIONS:

* High School Diploma/GED - or equivalent

* Entry to the first level within this classification typically requires one year of verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten years and a high school diploma or equivalent. Essential entry qualifications require the ability to effectively use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively, and learn the use of applicable automated dispatch and law enforcement systems and databases.

Incumbents must have completed or be able to attend and successfully complete the Police Officers Standards and Training (P.O.S.T.) Dispatcher Course. Incumbents who, upon hire, do not possess a P.O.S.T. Dispatcher Certificate also will be required to pass a written test related to essential dispatching skills. Additionally, incumbents must successfully pass supplemental P.O.S.T. requirements for dispatchers such as a background check, physical and psychological examinations, drug testing, and related requirements.

* Performance of standard dispatch communications duties involving receiving and relaying calls for assistance via telephone, radio or computer terminal; police department record-keeping and reporting functions; and related department support functions outlined in the core areas.

* Day-to-day assignments are performed independently under general supervision once initial training is completed.

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