Clinic Office Manager Pomona, CA

Company Overview Over the past 40 years, Chaparral Medical Group (CMG) has established itself as a leading primary and multi-specialty care provider for California’s Inland Empire. In 2022, CMG joined forces with Akido Labs, a tech-enabled healthcare company, to transform the healthcare experience from the ground up. This partnership joins CMG’s medical services with Akido’s innovative technology to relieve the frustrations felt by everyone involved in care delivery, from medical providers and their staff, to the patients and their families.

Ultimately, this means our providers spend more time caring for patients and less time bogged down with administrative work.

As part of the Akido medical network, we are currently responsible for more than 250,000 patients in Southern California, with plans to expand into new markets across the U.S. We care deeply about the communities we serve and are committed to providing accessible, high quality healthcare that helps our patients and communities live their fullest lives. We're building a dynamic, diverse and driven team as we continue to grow and broaden our impact.

We are seeking passionate people who care deeply about helping patients and communities. We hope you’ll join our team.

The Clinic Site Manager reports directly to the Director and plays a pivotal role in coordinating all patient services throughout the medical facility. This position is crucial for maintaining the highest standards of patient care while ensuring operational efficiency across departments. As the Site Manager, you'll have the exciting opportunity to shape the patient experience, lead a dedicated team, and contribute to the growth and success of our healthcare organization.

• Coordinate and oversee all aspects of patient services throughout the facility, ensuring exceptional care delivery
• Establish work procedures, prepare staff schedules, and optimize departmental workflow
• Lead, train, and develop a team of healthcare professionals, including providing ongoing performance feedback
• Act as the primary liaison between medical providers, staff, and patients
• Monitor and manage facility resources, including supplies, equipment, and budgets
• Conduct regular staff meetings and ensure quarterly safety training compliance
• Maintain compliance with healthcare regulations, including site inspections and OSHA requirements
• Resolve conflicts and serve as an information resource for staff and patients

• Five (5) years of supervisory experience in a healthcare setting (preferred)
• Five (5) years of medical group office experience including insurance billing and coding (preferred)
• High school diploma or GED (required)
• Some college education (preferred)
• HMO experience (preferred)
• Strong leadership and communication skills (required)
• Proficiency in medical office operations and healthcare regulations (required)
• Experience with budget management and resource allocation (required)
• Health benefits include medical, dental and vision
• Long-term disability
• Life insurance
• Paid Leave Program

Physical Demands: Mostly sedentary work duties require exerting up to thirty pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time but may involve walking or standing for brief periods.

Salary range: $70,304 - $79,358 USD

Chaparral Medical Group and Akido MSO are equal opportunity employers, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.