Patient Service Representative

Company Overview

Over the past 40 years, Chaparral Medical Group (CMG) has established itself as a leading primary and multi‑specialty care provider for California’s Inland Empire. In 2022, CMG joined forces with Akido Labs, a tech‑enabled healthcare company, to transform the healthcare experience from the ground up. This partnership joins CMG’s medical services with Akido’s innovative technology to relieve the frustrations felt by everyone involved in care delivery, from medical providers and their staff to the patients and their families.

Ultimately, this means our providers spend more time caring for patients and less time bogged down with administrative work.

As part of the Akido medical network, we are currently responsible for more than 250,000 patients in Southern California, with plans to expand into new markets across the U.S. We care deeply about the communities we serve and are committed to providing accessible, high quality healthcare that helps our patients and communities live their fullest lives. We’re building a dynamic, diverse and driven team as we continue to grow and broaden our impact.

We are seeking passionate people who care deeply about helping patients and communities. We hope you’ll join our team.

Join our fast‑paced medical office as a Patient Service Representative, where you’ll be the welcoming face for patients and play a key role in ensuring smooth daily operations. This is a great opportunity for someone who thrives on organization, communication, and making a meaningful impact in a patient‑focused environment.

• All front‑of‑house duties including check‑in/checkout, insurance verification, printing/paperwork tasks, prepping tests, and ensuring tasking to service level expectations.
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, and supporting in‑office providers with ad‑hoc asks.
• Answer incoming phone calls from patients and other medical providers, triaging them to the appropriate person.
• Read and process new incoming referrals and authorizations from primary care providers as well as other specialists.
• Keep patient records up to date and organized so that our providers deliver the highest level of patient care.
• Master our technology suite including but not limited to our Electronic Medical Record System, Microsoft Teams and Next Gen to interact with team members and patients and complete daily work.
• Perform opening and closing duties and daily office upkeep as required, including maintaining the look and feel of both patient and employee‑facing spaces, restocking supplies, and organization.

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

• At least 2 years of experience as a front office receptionist in a medical setting.
• Strong written and verbal communication skills.
• Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously.
• A proven track record of persisting through change, demonstrating a forward‑thinking perspective when under pressure, and consistently stepping up to take action on challenges.

• Ability to speak multiple languages.

• Medical, Dental and Vision Coverage.
• Sick leave hours per year.
• Paid holidays per year.

Mostly sedentary work duties require exerting up to thirty pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time but may involve walking or standing for brief periods.

• On‑site, Monday–Friday, 8:00 AM – 5:00 PM.

PLEASE NOTE:

While you will be working at a CMG clinical site, your employer will be Akido MSO, LLC which contracts with CMG to provide staff.

Subject to applicable law, proof of COVID‑19 vaccination is required for employees and contractors who interact with patients, access a shared office space or engage with other team members, except where a medical or religious accommodation applies.

Hourly pay range: $21—$23 USD.

Chaparral Medical Group and Akido MSO are equal‑opportunity employers, and we encourage qualified applicants of every background, ability and life experience to contact us about appropriate employment opportunities.