Lead Case Manager - Pomona Youth DMH

Health

RIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

This is a union eligible position.

Health

RIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system.

By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

Prototypes is committed to creating healthier families and stronger communities through a wide range of prevention, education, and treatment services. Our outpatient substance use disorder programs for adults provide evidence-based care tailored to individual needs, including specialized support for parents, pregnant women, and those involved with child welfare or the court system. We also offer comprehensive behavioral health services for children (ages 0–20) and adults (21+), ranging from early intervention to intensive mental health treatment.

For youth, we provide programs that promote alcohol- and drug-free lifestyles, while supporting parents in strengthening their families and preventing child abuse. Through counseling, therapy, psychiatric care, medication management, and coordinated holistic support, our dedicated team helps every client build a healthier, happier, and more resilient life.

The Case Manager I delivers client services by coordinating care within the organization's continuum of services and with external human services providers. They collaborate closely with clients to assist in completing intake paperwork, outcome assessments, and applying for benefits. Working alongside a multidisciplinary team, Case Manager I ensures optimal treatment outcomes aligned with Health

RIGHT 360's philosophy, goals, policies, mission, and vision. Reliable transportation is required as our services are provided flexibly across outpatient offices, residential treatment settings, or in the community as dictated by client needs and program requirements.

• Serve as a role model for staff, demonstrating best practices in service delivery and professional conduct.
• Provide guidance, support, and coaching to team members to enhance performance and client outcomes.
• Promote a safe and healthy work environment, ensuring compliance with environmental, safety, and health standards.
• Foster a culture of accountability by ensuring team adherence to organizational policies and procedures.
• Ensure all client documentation is accurate, complete, and submitted on time according to program, regulatory, and organizational requirements.
• Monitor staff compliance with policies, procedures, and performance expectations.
• Support adherence to regulatory, contractual, and program-specific requirements as delegated by management.

• Complete case management assessment and enter financial and benefit information during client admission.
• Monitor client's progress towards treatment plan goals and provide input.
• Support client in Medi-Cal application or transfer.
• Assess client’s case management needs and complete releases of information.
• Connect clients to various services: benefits, healthcare, employment, housing, outpatient substance…