IT Specialist

Job Title: IT Specialist

Location: Pomona, CA (In-office)

Position Type: Full-time

Vacancy Status: This position is vacant

AI Disclosure in Hiring: We use artificial intelligence to screen, assess and select applicants

The IT Specialist supports the day-to-day operation, maintenance, and improvement of Bimeda’s information technology environment. This role focuses on providing reliable technical support, maintaining IT systems and infrastructure, and assisting with IT projects to ensure business continuity and efficient service delivery.

• Provide technical support for IT infrastructure, systems, and end users.
• Troubleshoot and resolve hardware, software, and network issues.
• Administer and maintain server, network, and cloud environments with oversight from senior IT staff.
• Monitor, analyze, and resolve system performance issues; escalates complex or unresolved issues to senior staff.
• Support implementation of IT upgrades, patches, and system changes.
• Assist with cybersecurity controls, endpoint protection, and access management.
• Maintain accurate documentation of systems, procedures, and support activities.
• Respond to service desk tickets within defined service levels.
• Collaborate with cross-functional teams to support business operations.
• Serve as a point of escalation for issues beyond the scope of Level 1 staff and drive issues to resolution.

Please note that this job description is not exhaustive, and the role holder may be required to undertake other relevant duties commensurate with the grading of the post. Activities may be subject to amendment over time as the role develops and/or priorities and requirements evolve.

EFFECTIVE COMMUNICATION – The ability to convey information to another effectively and efficiently, to listen, and to facilitate sharing of information between people. It involves understanding the emotional intention behind the information, expressing oneself clearly in conversations, confirming understanding, communicating using data and facts while adapting to one’s audience, exhibiting willingness to listen, and showing respect for oneself and others in interactions.

Express oneself clearly in verbal and business writing.

FOSTERING COLLABORATION/TEAMWORK – The ability to work jointly with others; the desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together. Builds partnerships for global performance and respects others.

ACCOUNTABILITY/EXECUTION – A willingness to accept responsibility or to account for one’s actions. Accountability is when an individual or a department experiences consequences for their performance or actions.

PROBLEM-SOLVING – The ability to find solutions to complex problems quickly; knowing how to identify problems and strengths; good analytical skills.

PLANNING – The process of thinking about and organizing the activities required to achieve a desired goal.

• Associate’s or bachelor’s degree in Information Technology or related field, or equivalent experience.
• 3–5 years of IT support or systems administration experience.
• Experience supporting users in a business or manufacturing environment preferred.
• Working knowledge of Windows environments, networks, and common enterprise tools.
• Ability to manage multiple tasks and priorities.
• Hands‑on knowledge of VMWare Virtualization platform, Windows and Linux Server administration, Active Directory Administration, and M365/Azure administration.

• Health Insurance (medical, dental, vision)
• 401(k) plan for retirement savings
• Paid time off (vacation, sick leave, holidays)
• Life insurance
• Employee assistance program

Bimeda is a leading global innovator, manufacturer and marketer of veterinary pharmaceuticals and animal health products and has over half a century’s experience in providing science-driven solutions to optimize the health, wellbeing and productivity of the world’s animals.

Bimeda’s global innovation program sees eight state‑of‑the‑art R&D centers across four continents collaborating on an enviable product…