IT Support Specialist

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting‑edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from servingunhoused communities in Los Angeles toride-share drivers in New York.

We are looking for a motivated and detail-oriented IT Support Specialist I to join our growing IT support team. Reporting to the IT Manager, this role is essential in maintaining day‑to‑day technical operations across the organization. You’ll play a key role in supporting end‑users with hardware and Office 365 tools, ensuring seamless productivity and minimal downtime. This is a great opportunity to grow your technical skills and gain hands‑on experience in a fast‑paced, team‑oriented environment.

• Provide first‑level technical support for hardware, software, and network‑related issues.
• Install, configure, and maintain desktop and laptop computers, printers, and peripheral devices.
• Support end‑users with Microsoft Office 365 tools including Outlook, Teams, One Drive, and SharePoint.
• Assist in setting up new employee workstations, accounts, and devices.
• Maintain accurate asset inventory of IT equipment and software licenses.
• Perform routine system maintenance, software updates, and troubleshooting.
• Document support activities, technical solutions, and standard procedures.
• Escalate more complex technical problems to senior technicians or system administrators.
• Collaborate with other IT staff to improve support processes and user experience.

• Associate’s degree or equivalent certification in IT, Computer Science, or a related field (preferred)
• Basic knowledge of Windows operating systems and computer hardware (preferred)
• Familiarity with Microsoft Office 365 (Outlook, Word, Excel, Teams, etc.) (preferred)
• Strong problem‑solving abilities and attention to detail (preferred)
• Excellent communication and customer service skills (preferred)
• Able to work independently and as part of a team (preferred)
• A+ Certification or similar IT credential (preferred)
• Experience with ticketing or helpdesk systems (preferred)

• 401 K
• Long‑term disability insurance
• Life insurance

Salary range: $23 - $24 USD

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.