IT Assistant Technician

• Provides technical support in-person, by phone, or through remote desktop tools to end-users
• Assists with providing troubleshooting of computer hardware and software-related issues
• Assists with the configuration, testing, deployment, and routine maintenance of technical equipment including, but not limited to: desktops, laptops, tablets, mobile devices, hand scanners, barcode scanners, printers, scanners, and various peripherals
• Assists with routine auditing of computer hardware inventory and supplies
• Collaborates with ASI departments to gather functional requirements for IT projects and assists with the planning, coordination, and communication between various stakeholders
• Assists with the research, development, and feasibility study of new technologies
• Assists with evaluating current technological resources and analysis of technical needs throughout organization
• Assists with the creation of technical and procedural documentation
• Assists ASI IT department with various projects and assignments as needed
• Performs other IT projects as assigned

• A minimum of 8 units of computer science coursework required;
  Computer Science or Engineering major preferred
• Knowledge of technical terminology, configuration, and troubleshooting of standard hardware/software currently in use (e.g., Windows PC, macOS devices, Android OS devices, iOS devices, Microsoft Office Suite, Adobe Acrobat, Adobe Creative Cloud, etc.)
• Familiarity with VBScript, Active Directory, VPNs, Power Shell, HTML desired
• Must possess exceptional interpersonal and customer service-oriented skills
• Must be able to communicate effectively, verbally and in written form
• Ability to prioritize tasks, display initiative, and remain flexible in a changing environment
• Ability to make independent decisions and make appropriate recommendations
• Ability to articulate instructions to end-users with various levels of computer literacy
• Ability to gather and analyze facts, define problems, devise solutions, and take appropriate action
• Ability to maintain professional work conduct
• Must possess ability to work well within a team and/or independently, when necessary, without close supervision
• Demonstrated ability to work with a diverse student population and campus community
• Ability to satisfactorily complete a background check (including a criminal records check)

Demonstrates expertise in technical support, troubleshooting, and configuration of hardware and software, while effectively communicating with diverse end-users. Proficient in collaborating with stakeholders to gather requirements and assist in IT project execution.

• Technical Support
• Troubleshooting Hardware/Software
• Configuration of Technical Equipment
• Interpersonal Skills
• Customer Service Orientation

• Windows PC
• MacOS Devices
• Android OS Devices
• IOS Devices
• Microsoft Office Suite
• Adobe Acrobat
• Adobe Creative Cloud
• VBScript
• Active Directory
• Power Shell

• Effective Communication
• Task Prioritization
• Initiative
• Flexibility
• Teamwork

• Technical Terminology
• Computer Hardware Inventory
• Technical Documentation
• Feasibility Study
• Diverse Student Population

• Remote Desktop Tools
• VPNs
• HTML