Information Technology Technician

This is an onsite role in Pomona, CA. Daily schedule of Monday-Friday, 8am-5pm.

CLASSIFICATION

TITLE:

Information Systems Technician

• Under general direction, maintains, operates, and supports a variety of client support, financial, payroll, and customer relationship management information systems for BLEHEALTH.
• Information Systems Technicians identify, troubleshoot, and resolve problems encountered by users of desktop systems, Microsoft Office products, Internet, and other computer technology; troubleshoot and solve local-area network problems; provide technical computer hardware and software support to end-users; install, test, certify and troubleshoot networking cabling systems; install configured network equipment; provide technical expertise to end-users regarding optimal set-up for software, hardware, and network use;
  
  install, configure, monitor and troubleshoot network and data communications software and hardware; train users in various software applications and network-related procedures; and perform related work as required.

This is an onsite role in Pomona, CA.

Daily schedule of Monday-Friday, 8am-5pm.

CLASSIFICATION

TITLE:

Information Systems Technician

• Under general direction, maintains, operates, and supports a variety of client support, financial, payroll, and customer relationship management information systems for BLEHEALTH.
• Information Systems Technicians identify, troubleshoot, and resolve problems encountered by users of desktop systems, Microsoft Office products, Internet, and other computer technology; troubleshoot and solve local-area network problems; provide technical computer hardware and software support to end-users; install, test, certify and troubleshoot networking cabling systems; install configured network equipment; provide technical expertise to end-users regarding optimal set-up for software, hardware, and network use;
  
  install, configure, monitor and troubleshoot network and data communications software and hardware; train users in various software applications and network-related procedures; and perform related work as required.

• User Support:
  Respond to employee questions, provide guidance, and resolve technical issues (passwords, software, hardware) in person, remotely, or by phone.
• Installation & Configuration:
  Set up and configure desktops, laptops, mobile devices, printers, and other peripherals.
• Maintenance & Repair:
  Diagnose, repair, and maintain computer hardware and software, performing routine updates and adjustments.
• Network Support:
  Assist with network infrastructure, monitor performance, and troubleshoot LAN/WAN issues.
• Security & Data:
  Implement backup/recovery procedures, update malware protection, and maintain system security.
• Documentation:
  Keep detailed logs of actions, fixes, maintenance schedules, and known issues.

Conduct participatory process to develop infrastructure architecture plans and roadmaps consistent with Company needs and rapidly evolving technology options. Plans must be affordable while balancing security issues, supportability and ease of access to information.

• Scope is to include all voice and data infrastructure:
  Servers (applications, file and print, access, special services, etc), Connectivity (LAN, WAN, remote access, Internet), Workstations (desktops, laptops, PDAs and other mobile devices), Voice systems (telephones systems, voice mail systems, mobile phones)
• Assists in maintaining computer systems; installs and supports software applications including Microsoft Office products, financial and customer relationship management (CRM) systems, browser applications, and peripheral equipment; sets up users and security settings; researches user inquiries and new technology; troubleshoots and resolves computer operating, software/hardware, database problems and provides technical support as requested; communicates with vendors to resolve issues; supports reporting systems;
  
  provides information to staff and users, prepares and maintains documentation related to computer systems and operations; tests new software with various operating systems; updates software for users as released by vendor; ensures security of data and access privileges as programs and staff change; works with area director and program leads to design and maintain information security, privacy, and online safety;
  
  provides support, training, and technical advice.
• Communicates technical concepts in non-technical terms; develops procedures, forms, and other Company tools to manage projects and monitor timelines; maintains open communication between staff and users; prepares correspondence related to work duties; performs responsible practices that support and enforce information systems policies, rules and regulations, maintains confidentiality of information and data related to clients, residents, donors, volunteers, and staff.

• Monitors and Maintains Services for…