Facilities Manager

JLL empowers you to shape a brighter way
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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As a Facilities Manager at JLL, you will serve as the single point of contact for daily FM operations across assigned site(s) while providing matrix leadership to technical and administrative teams to ensure high performance, strong morale, and full alignment with FM scope expectations. This role requires you to partner with supply chain teams to define service scope, coordinate supplier walk-throughs, and oversee supplier performance at the property level while identifying opportunities for enhanced value through quality improvements, innovation, and cost optimization.

You'll represent JLL professionally while fostering strong partnerships across service delivery, performance, compliance, ethics, and relationship management, working closely with the Account Director to maintain strong client service focus and ensure full compliance with contractual obligations that reflect JLL's commitment to operational excellence and comprehensive facility management.

• Serve as single point of contact for daily FM operations across assigned site(s) while ensuring seamless service delivery
• Provide matrix leadership to technical and administrative teams while ensuring high performance, strong morale, and full alignment with FM scope expectations
• Lead facility operations teams to achieve operational excellence and client satisfaction goals consistently
• Coordinate cross-functional activities and ensure effective communication between all stakeholders
• Implement operational best practices and drive continuous improvement initiatives across assigned facilities

• Partner with supply chain team to define service scope while coordinating supplier walk-throughs for optimal vendor management
• Oversee supplier performance at property level while identifying opportunities for enhanced value through quality improvements, innovation, and cost optimization
• Support both central and account-specific supply chain initiatives including governance and scorecard reviews under Experience Clean Supplier Partnership program
• Manage vendor relationships and ensure compliance with service level agreements and quality standards
• Drive supplier performance improvements through regular assessments and collaborative problem-solving initiatives

• Represent JLL professionally while fostering strong partnerships across service delivery, performance, compliance, ethics, and relationship management
• Work closely with Account Director to maintain strong client service focus while ensuring full compliance with contractual obligations
• Integrate JLL Experience principles to elevate end-user experience and demonstrate value-added service delivery
• Build and maintain positive relationships with client stakeholders at all organizational levels
• Proactively address client concerns and implement solutions that exceed expectations

• Develop annual facilities budget while performing periodic budget tracking in accordance with client processes
• Provide comprehensive financial reporting while ensuring commercial targets for pricing and FM operational value are consistently met
• Monitor costs and identify opportunities for cost optimization without compromising service quality
• Manage budget variances and implement corrective actions to maintain financial performance targets
• Support commercial negotiations and contract management activities as required

• Manage all facilities to achieve KPI targets while monitoring SLAs, identifying risks or performance gaps, and implementing corrective actions
• Lead implementation of site-level innovations to reduce operating costs, improve productivity, and encourage team-driven creativity in service delivery
• Participate in and deploy innovations from JLL and account-wide programs while demonstrating value of these initiatives to client
• Analyze performance data and implement best practices to drive operational excellence
• Foster culture of continuous improvement and innovation within facility operations teams

• Oversee all communication and reporting related to client services while ensuring clear and timely stakeholder updates
• Ensure adherence to JLL reporting protocols for commercial matters, cost management, and FM contract billing
• Prepare comprehensive…