Receptionist, Retail

Position Overview

Reporting to the Assistant/General Manager, the Receptionist serves as the first point of contact for customers in the retail space and on the phone. They create intentional customer experiences by being enthusiastic, personable, and welcoming on every interaction with the store.

• Work as a team player and contribute to a positive working environment.
• Exceed expectations by working to meet the company’s mission of providing the ultimate one‑stop shop cannabis experience.
• Promote an environment and culture focused on positive, healthy interactions aligned with core values.
• Welcome patients, customers, and visitors with a warm and friendly first impression.
• Efficiently manage patient check‑in procedures, verifying documentation and  ensure compliance with regulations.
• Provide basic information about available products, services, and procedures, assisting patients in understanding offerings and benefits.
• Create intentional experiences by building authentic relationships; exceed expectations with exceptional service.
• Adhere to all company training and operational standards and procedures.
• Adhere to all relevant laws and regulations governing the dispensary’s operations.
• Be knowledgeable about company communications, rollouts, directives, and procedures.
• Abide by all company policies and programs.

• Minimum 21 years of age.
• High school diploma.
• Open availability is preferred; ability to work all required hours, including days, evenings, weekends, overnight shifts, and holidays.
• All employees must be willing to work two weekend days (Friday–Sunday); management reserves the right to assign days based on workforce needs.

The physical demands described are representative of those required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to stand and remain on feet for at least 4 hours per shift (part‑time), up to 8 hours per shift (full‑time).
• Ability to bend, kneel, squat, and twist.
• Manual dexterity sufficient to handle and count currency and operate a POS system.

• Union representation with the United Food and Commercial Workers International Union.
• Retirement plan (IAP) with employer contributions.
• Full‑time status based on seniority.
• Health insurance for part‑time and full‑time employment.
• Paid training on cannabis history, compliance, product knowledge, and sales.
• Sample incentives when available.
• Annual employee appreciation discounts on merch.
• Paid holidays.
• Employee discounts on top of already competitive prices.
• Company‑sponsored events and team‑building activities.

This position starts as a part‑time role at $19.50 per hour plus tips.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.