Client Safety Navigator - Pomona Housing

Health RIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system.

By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

Building on this mission, the Prototypes Housing, a program of Health RIGHT 360, provides housing and case management services for women and women with children across Los Angeles County through three core programs that support clients along the housing continuum. Recovery Bridge Housing (RBH) offers short-term, recovery-focused interim housing for unhoused adults and perinatal women engaged in outpatient substance use treatment, emphasizing life skills development within a 90-day period to promote long-term stability.

The Bridge Housing program serves individuals with behavioral health needs who are experiencing homelessness by providing interim housing and supportive services until they secure permanent placement. The Continuum of Care (COC), funded through LAHSA, delivers permanent housing solutions focused on sustained stability for individuals and families experiencing homelessness. Across all programs, Prototypes provides comprehensive case management, including assessments, individualized service planning, resource linkage, and ongoing support to help clients achieve lasting recovery and housing stability.

The Overnight Client Safety Navigator (CSN) fosters a safe, respectful, and welcoming environment. CSN works with program leadership, Sherriff’s or local law enforcement, and other teams to respond to emergency and crisis situations, including client drug use, overdose, programmatic interruptions, and other situations.

• Ensure and maintain a safe and orderly environment for clients, staff, and visitors in compliance with agency and industry standards.
• Monitor security cameras, attend building security meetings, and work collaboratively with service providers and administrative staff.
• Clear areas of crowds, debris, and out-of-place items to maintain safety.
• Direct and deflect traffic, de‑escalate tense situations, and maintain a positive, respectful demeanor even during high-pressure situations.
• Work collaboratively with other service providers and administrative staff to maintain an orderly environment.
• Maintain appropriate boundaries and adhere to the organization’s code of conduct.
• Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeters.
• Work with local law enforcement and file incident reports as needed.
• Remain alert and stay awake during the entire overnight shift.

• Maintain client and visitor logs.
• Welcome and assist clients returning from appointments, ensure sign-in, and check belongings for contraband.
• Welcome visitors, check credentials, ensure sign-in, and escort them to the supervisor on duty.
• Answer and direct calls or messages.
• Provide resources and information to clients and guests as needed.

• Carry Narcan, recognize signs of overdose, and administer Narcan as necessary to reverse drug overdose.
• De‑escalate emotionally charged situations and maintain non‑confrontational behavior during observation and…