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Service Coordinator
Job in
Pompano Beach, Broward County, Florida, 33069, USA
Listed on 2026-06-03
Listing for:
Genset Holdings LLC
Full Time
position Listed on 2026-06-03
Job specializations:
-
Business
Client Relationship Manager, Business Administration, Office Administrator/ Coordinator
Job Description & How to Apply Below
JOB SUMMARY:
The Service Coordinator is responsible for ensuring that clients or customers receive efficient and timely services. Serve as a bridge between clients and the organization, ensuring that services are delivered as promised and that client needs are met.
Supervisory Responsibilities:
- None.
- Coordinates and schedules service appointments, installations, and maintenance activities.
- Coordinates and manages service requests from clients or customers.
- Assists with or performs administrative tasks. Manages and updates invoices, processes new orders, and tracks inventory.
- Schedules and assign tasks to service technicians based on urgency and priority.
- Maintains a detailed record of all service requests, schedules, and outcomes.
- Communicates with clients or customers to ensure satisfaction and get feedback.
- Resolves any service-related issues or complaints. Escalates to appropriate manager when necessary.
- Audits work and customer service to ensure the company's standards and goals are met.
- Collaborates with other departments or teams to streamline service delivery.
- Provides regular updates and reports to management about service metrics, challenges, and solutions.
- Assists with the training and onboarding of new service members and provides guidance and support.
- Complies with local, state, and federal laws and regulation.
- Stay updated with the latest industry trends and best practices to improve service delivery.
- Performs other duties as assigned.
- Operates with the highest level of conduct, integrity, and confidentiality.
- Adheres to company policies and procedures.
- Develops and maintains knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and
- Remains current on the industry's standards and new innovations, materials, tools, and processes.
- Self-motivated with a results-driven approach.
- Excellent verbal and written communication skills.
- Proficient in Microsoft suite, or similar programs.
- Ability to build relationships and interact positively with employees, management staff and customers.
- Ability to work under pressure and handle stress effectively and professionally.
- Ability to identify issues, address them and provide effective solutions.
- Ability to maintain compliant with local, state, and federal regulations.
- Ability to adapt to changes and handle them with professionalism.
- Strong analytical and problem-solving skills.
- Ability to maintain confidentiality of conversations, data records, files, and other vital information.
- Ability to work independently and in a team to meet deadlines.
- Strong planning, multitasking, time management and customer service skills are critical.
- Excellent attention to detail and accuracy in recordkeeping.
- High school diploma or equivalent required.
- Bachelor's degree in related field preferred.
- Minimum two years of experience as a Service Coordinator, or similar role required.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
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