Collections Specialist

Must have a strong background in the Collection Industry.

United Water Restoration Group is a 24/7 Emergency Fire, water and mold Restoration company. When our clients experience damage to their home our business, our mission is to bring them back their pre-loss condition.

• Analyze payment trends by client or client group and take action to address and or notify management when necessary
• Resolve client claims and disputed items while providing feedback to those processes to prevent similar errors in the future
• Handle escalated credit and collections decisions and must be able to gather and analyze credit, financial, and other pertinent data to determine next steps
• Partner with internal departments to support strategic goals while mitigating risk.
• Communicate with Field Operations and headquarters regarding account and portfolio status
• Manage escalation and exception processes.
• Ability to present information and respond to questions from internal business partners and clients
• Provide performance metrics to reflect key measurements in the department
• Minimize losses due to bad debt
• Be actively involved in department continuous improvement projects by identifying improvement opportunities, working on a project team, or leading a project

• 3 years commercial collections experience or equivalent combination of education and experience preferred.
• Effective collections, issue resolution, deduction management, and negotiation skills
• Ability to communicate professionally and effectively with all levels of internal and external management through various methods of communication
• Ability to work with customers in sometimes difficult and confrontational situations
• Ability to prioritize tasks in a fast-paced environment.
• Must have exemplary oral and written communication skills.
• High Proficiency with Microsoft Office products such as Outlook, Word, Excel and Power Point.

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• Office

• 8 hour shift
• Monday to Friday

Job Type: Full-time

Work Location:

One location