Customer Service Front Desk Coordinator

Overview

Spring Footwear Corporation is seeking a high-energy, detail-oriented professional to serve as the welcoming face of our headquarters and a key contributor to our Customer Service team. This role is perfect for someone who thrives on multitasking, loves helping people, and takes pride in keeping operations running smoothly.

You’ll spend your time equally supporting front desk operations and customer service, making you an essential link between our customers, sales team, and internal departments.

About Spring Footwear: At Spring Footwear, we design, manufacture, and distribute innovative, comfortable, and stylish shoes for people who are always on the move. For over 30 years, we’ve been empowering our customers to walk with confidence, and we bring the same energy to our team culture.

Customer Service

• Be the friendly voice behind the brand, responding to customer calls and emails with warmth and confidence
• Keep orders moving by efficiently handling purchases, returns, warranties, and shipping requests
• Share product knowledge that educates customers and supports training needs
• Track, escalate, and follow through on customer concerns to ensure fast, effective resolution
• Jump in to support the Customer Service team with administrative tasks and special projects

Administrative Support

• Be the friendly first face—welcoming guests, vendors, and visitors with confidence and warmth
• Answer, screen, and smoothly connect incoming calls to the right teams
• Keep mail and deliveries moving in and out efficiently and accurately
• Maintain a front desk space that’s always organized, polished, and visitor-ready

• 1–2 years of experience in a Front Desk Coordinator or customer service role; direct-to-consumer experience a strong plus
• Excellent communication and interpersonal skills — verbal and written
• Highly organized, detail-oriented, and able to multitask with grace under pressure
• Proficiency in Microsoft Office; experience with CRM systems or platforms like Shopify, Gorgias, or Amazon Seller is a bonus
• A team player who aligns with Spring Footwear’s core values: quality, care, and style
• English fluency required

• Competitive compensation
• Paid time off, holidays, and benefits (health, dental, vision, etc.)
• Profit Sharing Plan
• Opportunities for growth and cross-training across departments
• Warm, supportive, and team-focused work culture
• Exclusive employee discounts on footwear