Customer Service Rep

Vision

Leader in contractor productivity products and customer service excellence, while building careers and communities.

Mission

To significantly contribute to the success of our business partners.

Values

Family, Dependability, Inclusion, Curiosity, Humility

Your Role

Customer Service Representatives play a critical role in the success of our business as the first line of contact to our customers . The target is to ensure customer service excellence .

Duties and Responsibilities

• -Answer s phone calls
• -M aintains branch order email inbox
• -P rovide s product knowledge
• -B uild s sales, enter s orders
• -E nsur e s orders are filled for pick up or scheduled for delivery and payments received if required .
• -L ook s up inventory
• -Q uote s customers
• -Provides support to Branch Staff.
• -Communicate s with the sales team and management of selling trends and customer satisfaction.
• -Provide s support to customers and sales team.
• -Performs a ll other duties as assigned.

• -2 Years of Customer Service Experience preferred

• -Excel, Word, PowerPoint, One Note, Teams, and Outlook

• -Mainly inside , possibly in the warehouse or outside for short periods of time
• -Standing and s itting at desk while working on computer
• -Lifting capabilities 4 0 lbs .
• -Directly with customers
• -Around warehouse equipment and vehicles

• -Vacation and Sick time ( starts accruing upon hire)
• -Medical, Dental, and Vision Insurance (1st of Month following 30 days)
• -Health Savings Account (HSA)
• -HSA match up to $2,000
• -Incentive Program
• -401(k) Eligibility (after 30 days)
• -401(k) Company Match (after 1 yr of service)
• -Annual Profit Sharing (after 1 yr of service)
• -Paid Holidays (8 designated, 3 Floating)
• -Life and Disability Insurance (1st of Month following 90 days)
• -Employee Assistance Program
• -Education Reimbursement
• -Referral Program (up to $750)