Dispatcher, Customer Service​/HelpDesk

One Hour Heating & Air Conditioning, an affiliate of Authority Brands, is the premier heating and cooling specialist in the Pompano Beach area. We are seeking a Dispatcher who will schedule technician appointments at customer sites and facilitate communication between technicians, customers, and the company as well as assist in fleet and safety management.

• The opportunity you deserve to build your career with a well-established company.
• Competitive pay rates!
• Top-of-the-industry benefits including health, dental, and vision insurance, generous PTO and personal days, parental leave, 401k with company match, and more!

• Maintain the service technician schedules and dispatch technicians as service calls are completed.
• Schedule technician’s return trips with customers to complete jobs after arrival of parts.
• Maintain on call schedule for service technician and after-hours service procedures.
• Enter service calls, schedule calls, and generate call debriefing with technicians daily.
• Maintain customer database, ensuring complete, accurate, and updated entry of information.
• Respond to customer inquiries regarding company schedule, requested lead times, equipment services, invoicing, and general inquiries.
• Respond to service technician requests both by radio and phone.
• Follow up and schedule preventative maintenance service appointments.
• Review completed service work orders for accuracy.
• Prepare invoices and timecards for processing.
• Coordinate fleet preventative maintenance appointments and maintain organized records for all fleet, working directly with the Operations Manager.
• Assist safety manager with maintaining all safety documents and training rosters.
• Participate in all company-sponsored training classes.
• Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.

• HS diploma or GED
• Excellent communication and listening skills
• Experience using Service Titan a plus.
• Following all safety policies and procedures
• Maintaining a courteous demeanor with all customers and associates

Authority Brands conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions; however, we do not sponsor visas at this time.

Authority Brands is an Equal Opportunity Employer.