Client Service Representative

Your Opportunity: Comply Right, a division of Taylor Corporation, is looking for a Client Service Representative to join our team in Pompano Beach, FL. The mission is to free employers from the burden of tracking and complying with complex employment laws so they can focus on growing their businesses.

We are seeking a friendly, experienced service professional to work on our client service team to help support both our direct customers and reseller partners.

To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

• Provide prompt and professional assistance to clients regarding new and existing orders through phone, chat, email, and Zendesk.
• Manage customer inquiries and service requests from first contact through successful resolution.
• Build strong knowledge of products and compliance requirements to effectively support client needs.
• Accurately enter and process orders and support requests in accordance with established order‑entry procedures and service protocols.
• Identify customer needs and provide guidance or recommendations that support successful outcomes and issue resolution.
• Research, document, and follow up on customer concerns that require additional investigation or coordination.
• Communicate clearly with supervisors and team members to ensure timely and high‑quality resolution of customer requests.
• Complete required training to strengthen service skills, expand system knowledge, and align with company values and processes.
• Collaborate with team members to support individual and team service goals.
• Perform other duties as assigned.

• 2+ years of experience in customer service or in a related field.
• Familiarity with standard customer service concepts, practices, and procedures.
• Ability to type a minimum of 35 words per minute.
• Strong verbal, written, and interpersonal communication skills.
• Ability to multitask, prioritize, and adapt in a fast‑paced environment and switch gears as needed.
• Self‑motivated with the ability to work independently and proactively.
• Proficiency in Microsoft Outlook, Word, and Excel.

• Previous experience in a call center or retail environment.
• Working knowledge of Zendesk.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.