Front Desk & Sales Support Coordinator

Spring Footwear Corporation | Full-Time | On-Site

Reports to:

Customer Service Manager

Spring Footwear Corporation is seeking a detail-oriented, high-energy professional to support our headquarters office operations and Customer Service team. This role serves as the welcoming face of our corporate office while playing a key role in customer support, and sales coordination.

This position is ideal for someone who thrives in a structured, fast-paced environment and takes pride in accuracy, organization, and professional communication.

The Customer Experience & Support Coordinator plays a dual role within the organization, supporting front desk operations while actively contributing to Customer Service, Sales Support, and New Account Onboarding. This position serves as a central point of communication between customers, sales representatives, e-commerce accounts, and internal departments, ensuring a seamless customer experience and smooth operational execution across the company.

Key Responsibilities

Front Desk & Office Operations

* Serve as the professional first point of contact for guests, vendors, and callers

* Manage multi-line phone system and route communications accurately

* Maintain reception area and office organization

* Coordinate mail, shipping logistics, and office supply management

* Process purchase orders and support internal event coordination

Customer Service Support

* Assist customers and sales representatives with orders, returns, and inquiries

* Process Return Authorizations and shipping labels

* Maintain accurate documentation within OMS

* Monitor inventory updates, substitutions, and closeouts

* Generate and maintain required operational reports

New Account Onboarding & Lead Management

* Serve as primary contact for new and reactivated accounts

* Coordinate onboarding documentation and account setup

* Maintain customer records and compliance documentation

* Track onboarding progress and conduct post-shipment follow-up

Sales Coordinator Support

* Assist with trade show and event coordination

* Manage booth bookings, hotel arrangements, and vendor communications

* Coordinate samples, marketing materials, and appointment tracking

Qualifications

* 3-5 years of customer service, office operations, or administrative support experience

* Professional phone presence and polished communication skills

* Strong organizational skills with high attention to detail

* Ability to manage multiple priorities in a deadline-driven environment

* Proficiency in Microsoft Office (Word, Outlook, Excel)

* Experience with multi-line phone systems

* Footwear or wholesale industry experience preferred

Spring Footwear offers a dynamic corporate environment with cross-functional exposure across Customer Service, Sales, and Operations.

We are seeking a proactive professional who values structure, accountability, and operational excellence.

Apply today to join the Spring Footwear team.