Customer Service

Job Opening:
Customer Service Representative

Fiddlershop is looking for a talented individual to join our award-winning team in Pompano Beach, Florida. As a Customer Service Representative, you will provide exceptional service to customers by answering phone calls, chats, emails, and questions about our instruments and products with a positive attitude. Knowledge of bowed stringed instruments (preferably) or other instruments is a must.

• Perform omnichannel customer support wherever customers need it, phone, email, chat, etc.
• Manage customer relationships and accounts.
• Assist with other office administration and organization projects.

• Proven customer support experience.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Experience playing a bowed stringed instrument is preferred, or other instruments is a requirement.
• Ability to think quickly and perform problem solving tasks, sometimes in uncertain conditions and without management assistance.
• Professional, punctual personal time management.
• Fluent in English.
• Authorization to work in America (Green Card / DHS Authorization).

In addition to a positive work environment and training.

• Competitive salary.
• Health insurance.
• Paid holidays.
• Vacation & sick days.

Fiddlershop is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.