Guest Services Representative

* Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.

* Promptly cash customers out, give correct change, and answer customer questions in a courteous and professional manner.

* Accurately count and record assigned funds and make exchanges of funds throughout the shift.

* Keep cash drawer balanced and impressed.

* Make exchanges with the vault.

* Verify and document personal identification information for T-31 transactions.

* Complete CTRs, CCTL's, MTLs, and all other required documentation.

* Track and complete Title 31 and Suspicious Activity reports.

* Issue player's cards for guests or update player's accounts with current information, as needed.

* Redeem points from accounts for patrons for cash or prizes.

* Assure that guests have a favorable gaming experience.

* Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information.

* Have complete knowledge of all casino events and promotional activities, and assist as needed.

* Keep work area in a clean and orderly manner.

* Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.

* Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.

* Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

* Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.

* Perform other duties as assigned or reasonably requested by any member of management.