Senior Customer Service Representative; Float

Senior Customer Service Representative (Float)

Job Category:
Retail

Requisition Number: SENIO
014533

Posted:
July 1, 2026

Full-Time

On-site

Coral Springs, FL 33065, USA

The Senior Customer Service Representative (CSR) (Float) is responsible for retaining existing relationships and opening new deposit accounts by branch goals. This position is responsible for promoting and cross-selling bank products and services.

Essential Duties and Responsibilities

• Responsible for opening all consumer and business accounts and services.
• Complies with all applicable regulations, policies and procedures.
• Assess customer needs and cross sell appropriate products and services.
• May function as Teller, Teller Supervisor or Assistant Branch Manager as needed.
• Supports and contributes to the attainment of branch goals.
• Refers new business to company subsidiaries, such as insurance, mortgage and brokerage.
• Resolves customer concerns and ensures effective and long term problem resolution.
• Develops and builds customer loyalty.
• Follows up on referrals made by other team members.
• Assists with loan origination and processing as needed.
• Answers customer inquiries relating to products, rates and services.
• Provides ancillary services such as notary services.
• Responsible for tracking and monitoring of all required documentation.
• Maintains positive, friendly and professional attitude and appearance.
• Adheres to work schedules.
• Provides assistance to other retail staff on complex new account issues.
• May be required to work an alternative location within the region or market.
• The ability to work in a constant state of alertness and in a safe manner.
• Completes required BSA/AML training and other compliance training as assigned.
• Perform any other related duties as required or assigned.

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.