Household Goods Coordinator

Company Description

Beltmann Relocation Group is one of the oldest and largest hauling and sales agents for North American Van Lines, providing moving and relocation solutions across the United States. Headquartered in Minneapolis, the company operates a fleet of more than 700 specialized moving vans, tractors, trailers, and straight trucks to serve individuals, families, and corporate clients. Owned and operated by the Battina family since 1955, Beltmann maintains ten branch locations strategically positioned nationwide to support interstate moving services.

With nearly 70 years of consistent profitability and strong leadership, Beltmann is recognized as an industry leader for its resources, commitment, integrity, self‑hauling capacity, customer focus, and use of advanced technology. Team members join a stable organization that emphasizes service quality and operational excellence.

The Household Goods Coordinator is a full‑time, on‑site role based in Pompano Beach, FL. This position coordinates household goods moves from initial order through delivery, ensuring accurate documentation, scheduling, and communication among customers, drivers, operations, and sales. Day‑to‑day tasks include entering and updating orders, confirming load and delivery dates, tracking shipments, and resolving service issues or delays. The coordinator responds to customer inquiries, provides status updates, and supports claims or service follow‑ups in accordance with company standards.

This role also collaborates with dispatch and warehouse teams, maintains organized records, and adheres to safety, compliance, and quality procedures.

• Ability to manage logistics and scheduling activities, including coordinating pickup and delivery timelines and tracking shipments accurately.
• Strong administrative and organizational skills for data entry, recordkeeping, documentation review, and file management.
• Effective customer service and communication abilities, including clear phone and email communication and professional conflict resolution.
• Proficiency with basic computer applications (e.g., MS Office, email, web‑based systems) and willingness to learn company‑specific software.
• Attention to detail and problem‑solving skills to identify issues, follow up on service concerns, and support claims processes.
• Ability to work on‑site in Pompano Beach, FL, in a fast‑paced environment while prioritizing multiple tasks and deadlines.
• Prior experience in moving, transportation, logistics, or related customer service roles is beneficial but not required.
• High school diploma or equivalent; additional training or coursework in logistics, business, or operations is a plus.