Traffic Control Center Operator

Traffic Control Center Operator

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Full Time Project Support Florida - FDA - Pompano Beach, Pompano Beach, FL, US

We are currently seeking a Traffic Control Center Operator to support Florida's Turnpike Enterprise in Pompano Beach, Florida.

This role is ideal for someone looking to start or grow a career in customer service, call center operations, dispatch, or real-time transportation operations. Whether you have experience in a call center, retail, hospitality, public safety, or another fast‑paced environment, this position offers the opportunity to learn valuable skills while supporting the safety and mobility of Florida's roadway system.

As a Traffic Control Center Operator, you will work in a team‑oriented, 24/7 operations center where you’ll monitor traffic conditions, communicate with emergency responders and field personnel, and provide timely information to help keep travelers safe. This position offers comprehensive training, career growth opportunities, and the chance to make a meaningful impact every day.

• Monitor traffic conditions using cameras, software systems, and communication tools.
• Receive and respond to phone calls regarding roadway conditions, incidents, and requests for Road Ranger assistance.
• Enter and update information in computer systems accurately and in a timely manner.
• Communicate with emergency responders, maintenance personnel, and internal teams to support roadway operations.
• Provide timely traveler information through electronic message boards, websites, and other communication systems.
• Dispatch and monitor Road Ranger Safety Patrol operators.
• Track incidents and document activities using established procedures.
• Identify and report equipment issues and maintenance concerns.
• Maintain accurate records and shift reports.
• Participate in team meetings and ongoing training programs.
• Support a safe and efficient transportation system for the traveling public.
• Perform other duties as assigned.

• High School Diploma or GED required.
• Previous experience in customer service, call center operations, dispatch, retail, hospitality, public safety, or another fast‑paced environment preferred.
• Familiarity with two‑way radio systems or communication equipment.
• Ability to gather information from multiple sources and prioritize tasks effectively.
• Strong verbal and written communication skills.
• Ability to multitask and remain calm under pressure.
• Comfortable using computers and learning new software systems.
• Strong attention to detail and problem‑solving skills.
• Ability to work effectively both independently and as part of a team.
• Flexibility to work rotating shifts, nights, weekends, and holidays in a 24/7 operation.
• Experience working in a fast‑paced environment requiring excellent customer service and communication skills.