Customer Service Rep

Position Overview

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business.

• Approximately 80% of time directly supporting customers or following up on customer resolution and 20% of time performing scheduled tasks (team meetings, meetings with manager, trainings, etc).
• Respond to and resolve order management inquiries from customers and internal partners.
• Provide customer support for order activities – model identification, pricing, availability, system match‑ups, promotions, system solutions.
• Process customer orders – promise dates, order entry, and collaboration with multiple teams in the end‑to‑end process for customer.
• Manage customer orders from placement to invoicing through multiple channels, including phone, E‑Mail, text, or chat to ensure 100% customer satisfaction.
• Run order reports and work with teams to fix misses/holds and close open orders/returns.
• Provide high quality service through efficient use of all operating systems functionalities related to order fulfillment and relative to customer activity.
• Refer to and create new standard work to maximize efficiency.
• Participate in continuous improvement activities.

• Relentless customer focus
• Excellent verbal and written communication skills – including listening
• Change oriented
• Problem solving

• Associate’s Degree, Bachelor’s Degree preferred.
• 2‑3 years of experience in customer service, inside and/or outside sales preferably in an industrial environment.

Annual Base Salary Range or Hourly Base Pay Range: $40,501.66 - $56,349.99. Compensation is based on seniority, merit, geographic location, education, experience, travel requirements, and union designation. We strive to provide competitive compensation for this position and benefits may vary depending on the region, business alignment, union involvement, and employee status.

Benefits kick in on day one for you and your family, including health insurance and holistic wellness programs.

• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

No – the company designates certain roles as Safety Sensitive. Safety Sensitive roles may require additional drug screening.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

We are committed to providing reasonable accommodations to our candidates and employees who may need assistance with application or recruitment processes due to disability or impairment. To request an accommodation, please contact us at: