Traffic Control Center Operator

Traffic Control Center Operator

We are currently seeking a Traffic Control Center Operator to support Florida's Turnpike Enterprise in Pompano Beach, Florida. The role offers opportunities to develop valuable skills in customer service, communication, incident management and multi‑tasking while supporting the safety and mobility of Florida's roadway system. This position is ideal for someone looking to start or grow a career in customer service, call center operations, dispatch, or real‑time transportation operations.

No prior traffic operations experience is required; comprehensive training is provided.

• Monitor traffic conditions using cameras, software systems, and communication tools.
• Receive and respond to phone calls regarding roadway conditions, incidents, and requests for Road Ranger assistance.
• Enter and update information in computer systems accurately and in a timely manner.
• Communicate with emergency responders, maintenance personnel, and internal teams to support roadway operations.
• Provide timely traveler information through electronic message boards, websites, and other communication systems.
• Dispatch and monitor Road Ranger Safety Patrol operators.
• Track incidents and document activities using established procedures.
• Identify and report equipment issues and maintenance concerns.
• Maintain accurate records and shift reports.
• Participate in team meetings and ongoing training programs.
• Support a safe and efficient transportation system for the traveling public.
• Perform other duties as assigned.

• High School Diploma or GED required.
• Previous experience in customer service, call center operations, dispatch, retail, hospitality, public safety, or another fast‑paced environment preferred.
• Familiarity with two‑way radio systems or communication equipment.
• Ability to gather information from multiple sources and prioritize tasks effectively.
• Strong verbal and written communication skills.
• Ability to multitask and remain calm under pressure.
• Comfortable using computers and learning new software systems.
• Strong attention to detail and problem‑solving skills.
• Ability to work effectively both independently and as part of a team.
• Flexibility to work rotating shifts, nights, weekends, and holidays in a 24/7 operation.
• Experience working in a fast‑paced environment requiring excellent customer service and communication skills.