Customer Experience Quality & Training Analyst - Beauty & eCommerce

Customer Experience Quality & Training Analyst

Entry-Level | eCommerce Operations & Customer Experience

Are you a recent graduate who wants to understand how a real eCommerce business runs - and have a direct impact on improving it?

At , thousands of customer interactions happen every week across our website, emails, chat, and phone support. We're looking for a sharp, detail-oriented Customer Experience Quality & Training Analyst to help improve our customer experience through quality assurance, training, and process improvement.

This is not a traditional customer service role. You won't be answering customer inquiries - you'll be analyzing interactions, coaching team members, improving processes, and helping shape how customer experience works at scale.

• Analyze customer calls, emails, and chats to identify trends, issues, and opportunities
• Evaluate team performance and provide coaching to improve quality and consistency
• Assist with onboarding and training new Customer Care team members
• Create and maintain training materials, SOPs, and internal documentation
• Review customer communications to ensure accuracy, tone, and policy compliance
• Test website updates and internal processes before launch
• Monitor customer feedback and escalations to identify improvement opportunities
• Prepare quality reports and share recommendations with leadership
• Help improve workflows that enhance both the customer and employee experience

• Recent graduate (0–2 years) with a degree in Business, Marketing, Communications, or a related field
• Exceptional attention to detail - you notice what others miss
• Strong analytical and problem-solving skills
• Excellent written and verbal communication
• Organized, proactive, and able to manage multiple priorities
• Comfortable giving feedback and helping others improve
• Interest in eCommerce, operations, training, or customer experience

• Experience with QA, coaching, training, or performance evaluations
• Excel or Google Sheets experience
• Familiarity with CRM/help desk software or AI tools (ChatGPT, Copilot, etc.)

• Hands-on experience inside a high-volume eCommerce operation
• Exposure to quality assurance, training, operations, and analytics
• Real responsibility improving customer experience at scale
• Mentorship from experienced leaders
• A clear path into operations, customer experience, analytics, or leadership

$25/hour + benefits after 90 days

• On-site in Pompano Beach, FL
• Standard business hours with occasional flexibility

• The quality control layer for our customer experience
• A coach helping develop new and existing team members
• An early warning system for process and website issues
• A key partner in improving how our business operates

If you're naturally curious, enjoy solving problems, and want to make a meaningful impact while building a career in eCommerce operations, we'd love to hear from you.