Marine Service Advisor Manager

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

East Coast Marine is seeking a motivated and experienced Service Advisor/Manager to join our growing team. As a trusted Platinum Mercury marine service dealership, we pride ourselves on delivering top-quality service, maintenance, and customer care for boaters who depend on us to keep their time on the water safe, enjoyable, and worry-free.

The Service Advisor/Manager will be a key leader in our dealership—overseeing daily service operations, managing customer relationships, coordinating repair and maintenance schedules, and ensuring that our team consistently meets the highest standards of quality and efficiency.

• Greeting and assisting customers with service needs and repair scheduling
• Communicating service recommendations clearly and professionally
• Coordinating workflow between technicians, parts, and service teams
• Monitoring job progress to ensure timely and accurate completion
• Managing service documentation, estimates, and invoicing
• Building strong, long-term customer relationships

• Strong organizational and leadership skills
• Excellent communication and customer service abilities
• Experience in marine service management with a minimum 5+ years of experience required
• Ability to work in a fast-paced, customer-focused environment
• A passion for boating and the marine industry is a plus

We offer a competitive compensation package, opportunities for professional growth, and the chance to be part of a dealership that values teamwork, integrity, and customer satisfaction.