Customer Service Rep

Vision

Leader in contractor productivity products and customer service excellence, while building careers and communities.

To significantly contribute to the success of our business partners.

Family, Dependability, Inclusion, Curiosity, Humility

Customer Service Representatives play a critical role in the success of our business as the first line of contact to our customers . The target is to ensure customer service excellence . This role may also support Operations in the warehouse in helping back up team members for pulling orders and loading materials.

• -Answer s phone calls
• -M aintains branch or region order email inbox
• -P rovide s product knowledge
• -B uilds sales, enter s orders
• -E nsur e s orders are filled for pick up or scheduled for delivery and payments received if required .
• -L ooks up inventory
• -Q uote s customers
• -Provides support to Branch Staff for either one or multiple locations, depending on size and scope.
• -Communicate s with the sales team and management of selling trends and customer satisfaction.
• -Provide s support to customers and sales team in region or assigned to local branch
• - May help back up warehouse associates by assignment when short staffed or when a surge in orders occurs.
• - Performs a ll other duties as assigned.

• -2 Years of Customer Service Experience preferred
• - Previous experience working a warehouse a plus.

• -Excel, Word, PowerPoint, One Note, Teams, and Outlook

• -Mainly inside , possibly in the warehouse or outside for short periods of time
• -Standing and s itting at desk while working on computer
• -Operating a forklift as a backup (after being properly trained)
• -Lifting capabilities 4 0 lbs .
• -Directly with customers
• -Around warehouse equipment and vehicles

This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work location, exercises and p romotes safe behaviors and shows unyielding support of programs, rules, and policies regarding safety.

• -Vacation and Sick time ( starts accruing upon hire)
• -Medical, Dental, and Vision Insurance (1st of Month following 30 days)
• -Health Savings Account (HSA)
• -HSA match up to $2,000
• -Incentive Program
• -401(k) Eligibility (after 30 days)
• -401(k) Company Match (after 1 yr of service)
• -Annual Profit Sharing (after 1 yr of service)
• -Paid Holidays (8 designated, 3 Floating)
• -Life and Disability Insurance (1st of Month following 90 days)
• -Employee Assistance Program
• -Education Reimbursement
• -Referral Program (up to $750)