Production Supervisor-Am

Position: PRODUCTION SUPERVISOR-AM
GENERAL PURPOSE The Production Supervisor oversees performance, output, and safety during an assigned shift. This leadership role reports to the Production Manager and is critical in ensuring smooth, high-volume production in a clean, fast-paced environment. Crown Linen operates 365 days a year, so a flexible schedule including weekends and holidays is required.

DUTIES AND RESPONSIBILITIES Supervise and coordinate daily operations of receiving, washing, drying, folding, and distributing linens

Ensure adherence to production schedules and quality control standards

Communicate performance expectations and operational goals clearly to team members

Monitor individual and team performance, provide coaching and feedback

Monitor key metrics such as PPOH, quality, and labor efficiency, and report performance data Identify and support continuous improvement projects using Lean or Six Sigma tools

Promote and enforce a culture of safety, cleanliness, and accountability

Assist in hiring, training, evaluations, and, when necessary, disciplinary actions

Submit shift reports, KPIs, attendance, and safety incidents accurately and on time Collaborate with Maintenance and Management teams to resolve production issues quickly

Lead by example and foster a team-oriented work environment

Help resolve employee issues, customer escalations, and equipment downtime alongside supervisors

Ensure plant compliance with OSHA, safety standards, and company policies

This position description is not intended to be an exhaustive list of all duties, responsibilities and qualifications associated with the job. An individual must be able to perform all the duties and responsibilities listed in a fully competent manner to be considered successful in the position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties and responsibilities.

QUALIFICATIONS Proven experience in management, supervisory or team lead role (any industry)
Experience in high-volume operations with time-sensitive output in manufacturing, logistics, laundry, or warehouse settings

Proficient in MS Office (Excel, Word, Outlook); experience with WMS or production tracking systems a plus Strong verbal and written communication skills

Ability to lead teams, communicate clearly, and resolve conflicts in a fast-paced setting

Ability to multitask and manage priorities in a high-volume setting

Strong organizational and problem-solving skills

Bilingual English/Spanish preferred

Familiarity with Lean, Six Sigma, or other process improvement methodologies

Familiarity with safety protocols and key performance metrics (KPIs)
Flexible availability (including weekends and holidays)
APPLICABLE WORKING CONDITIONS WORKING CONDITIONS AMOUNT OF TIME TYPICALLY SPENT ON ACTIVITY Inside work: protected from weather conditionsFREQUENTLYOCCASIONALLYRARELYNEVEROutside work: no effective protection from weatherFREQUENTLYOCCASIONALLYRARELYNEVERBoth inside and outside work: activities occur both inside and outside an office enclosureFREQUENTLYOCCASIONALLYRARELYNEVERExtreme cold: below 32 degrees for periods of more than 1 hour throughout the normal course of a dayFREQUENTLYOCCASIONALLYRARELYNEVERExtreme heat: above 100 degrees for periods of more than 1 hour throughout the normal course of a dayFREQUENTLYOCCASIONALLYRARELYNEVERNoise: customers must shout to be heard over ambient noise level (hearing protection required)
FREQUENTLYOCCASIONALLYRARELYNEVERVibration: exposure to oscillating movements of extremities or whole bodyFREQUENTLYOCCASIONALLYRARELYNEVERPotential hazards: moving parts, electricity, gas, scaffolding, chemicals, etc.

FREQUENTLYOCCASIONALLYRARELYNEVERTerminal viewing: extended viewing of screensFREQUENTLYOCCASIONALLYRARELYNEVERAtmospheric conditions (in non-confined spaces): fumes, odors, mists, gases, poor ventilation, etc.

FREQUENTLYOCCASIONALLYRARELYNEVEROils: air and/or skin exposure to oils and other cutting fluidsFREQUENTLYOCCASIONALLYRARELYNEVERRespirator: use of a respirator is requiredFREQUENTLYOCCASIONALLYRARELYNEVERPhysical stamina: due to emergency or workload demands, subject to extended work hours requiring stamina beyond normal demands or levelsFREQUENTLYOCCASIONALLYRARELYNEVERNone: employee is NOT substantially exposed to adverse environmental conditions (work occurs in typical office or administrative environment)
FREQUENTLYOCCASIONALLYRARELYNEVERESSENTIAL ABILITIES AND FUNCTIONSACTIVITYFUNCTIONAMOUNT OF TIME TYPICALLY SPENT ON ACTIVITY Essential

Non-Essential Rarely Occasionally Frequently Standing  (on a hard surface)
XStairsXWalkingXSittingXTwistingXStoopingXCrouchingXCrawlingXTalkingXHearingXReachingXSeeingXBalancingXPushing up to 50 lbs.

XPulling up to 50 lbs.

XGraspingXLifting or carrying up to 50 lbs.

XFeelingXMoving (continuous motion)
XUsing precise hand movementsXReasoning or solving problemsXReadingXWritingXPerforming mathematical calculationsXAdhering to deadlines under pressureXLearning or retaining technical informationXInteracting with…